Night Auditor

Great Wolf Lodge; Perryville (MD); Sur place; USD 22 000 - 31 000; Plein temps

Avantages offerts par ce poste

Discounted vacations

Employee referral incentives

Great Wolf University training

Flexible scheduling

Wellness program

Diversity and inclusion

Résumé du poste

Great Wolf Lodge in Perryville, MD is seeking a Night Auditor to provide overnight Front Desk support and ensure daily front office accounting accuracy.

The role combines guest service with nightly financial reconciliations, using Micros and OPERA systems to balance accounts and log activities.

Join our team for cross-training, benefits, and career growth through Great Wolf University, with flexible scheduling and a strong emphasis on well-being and inclusion.

Qualifications

• High School Diploma or equivalent education.
• Strong basic math skills (addition, subtraction, multiplication).
• Must be flexible regarding schedule based on business demands.
• Prior experience demonstrating strong customer service.
• Successful completion of a criminal background check and drug screen.

Responsabilités

• Welcomes guests by greeting, answering questions, and responding to requests.
• Registers guests by confirming room requirements, pre-registration, assigning rooms, obtaining signatures, and issuing keys.
• Establishes credit by verifying credit cards or obtaining cash.
• Directs guests to rooms by showing location on resort map.
• Provides concierge duties and assists with resort services, entertainment, shopping, business, and travel.
• Maintains records by entering room and guest account data; processes charges.
• Batches credit cards and gift cards; balances nightly; verifies systems balance (Micros/OPERA).

Connaissances

Customer service

Basic math

Flexible schedule

Communication skills

Formation

High School Diploma (or equivalent)

Outils

OPERA

Micros

Description du poste

Pay: $19

At Great Wolf, our Night Auditor is responsible for providing nightly Front Desk support and ensures the front office accounting records are accurate on a daily basis.

Join our Pack:

Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels

Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives

Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training

Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund

Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

Essential Duties & Responsibilities

• Welcomes guests by greeting, answering questions, responding to requests
• Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys
• Establishes credit by verifying credit cards or obtaining cash
• Directs guests to rooms by showing location on resort map
• Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
• Provides concierge duties to guest by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel
• Maintains records by entering room and guest account data
• Collects revenue by entering services and charges, computing bills, obtaining payment
• Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements
• Secures guest's valuables by processing lost and found to the housekeeping department
• Prints appropriate reports and distributes to management
• Prints or emails express check out folios to be distributed by security to departures
• Completes Manager on Duty training
• Assists accounting in the completion of researching any out of balance amounts each night
• Batches credit cards and gift cards, researches variance each night
• Ensures operating systems (Micros and OPERA) balance each night
• Researches any balances in PI accounts nightly and checks them in and out each night
• Organizes credit card receipts by type nightly

Basic Qualifications & Skills

• High School Diploma (or equivalent education/experience)
• Strong basic math skills (addition, subtraction, division, multiplication)
• Must be flexible regarding schedule, based on business demands
• Previous experience demonstrating strong customer service
• Successful completions of a criminal background check and drug screen

Desired Qualifications & Skills

• Previous OPERA experience
• Previous experience balancing financial transactions
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Proven teamwork skills
• Enthusiastic and energetic
• Excellent communication skills

Physical Requirements

• Ability to lift up to 20 lbs.
• Able to sit and/or stand for long periods of time

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.