Night Auditor

Great Wolf Lodge; Grapevine (TX); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Health savings account

Telehealth resources

Life insurance

401K with employer match

Paid vacation time off

Paid parental leave

Job summary

Great Wolf Lodge in Grapevine, Texas is seeking a Night Auditor to provide overnight Front Desk support and ensure the front office accounting records are accurate each night. You will welcome guests, verify reservations, process check-ins/outs, and balance transactions using Micros and OPERA systems.

The role requires strong math skills, flexible scheduling, and prior customer service experience. Training is provided through Great Wolf University, with opportunities for advancement, a

Qualifications

• High School Diploma (or equivalent) required.
• Strong math skills for nightly balancing.
• Flexible schedule based on business demands.
• Previous customer service experience preferred.
• Background check and drug screen required.

Responsibilities

• Welcome guests and assist with questions at front desk.
• Register guests and confirm room requirements and signatures.
• Balance nightly front desk transactions and close accounts.
• Direct guests and provide concierge services for resort activities.
• Prepare and distribute nightly reports to management.
• Assist accounting with researching any out-of-balance amounts.

Skills

Strong math skills

Flexible schedule

Customer service experience

Criminal background check and drug""s?

Education

High School Diploma

Job description

100 Great Wolf Dr, Grapevine TX 76051, United States

Pay: $16.75

At Great Wolf, our Night Auditor is responsible for providing nightly Front Desk support and ensures the front office accounting records are accurate on a daily basis.

Join our Pack:

• Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
• Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives
• Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
• Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
• Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

Essential Duties & Responsibilities

• Welcomes guests by greeting, answering questions, responding to requests
• Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys
• Establishes credit by verifying credit cards or obtaining cash
• Directs guests to rooms by showing location on resort map
• Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
• Provides concierge duties to guest by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel
• Maintains records by entering room and guest account data
• Collects revenue by entering services and charges, computing bills, obtaining payment
• Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements
• Secures guest's valuables by processing lost and found to the housekeeping department
• Prints appropriate reports and distributes to management
• Prints or emails express check out folios to be distributed by security to departures
• Completes Manager on Duty training
• Assists accounting in the completion of researching any out of balance amounts each night
• Batches credit cards and gift cards, researches variance each night
• Ensures operating systems (Micros and OPERA) balance each night
• Researches any balances in PI accounts nightly and checks them in and out each night
• Organizes credit card receipts by type nightly

Basic Qualifications & Skills

• High School Diploma (or equivalent education/experience)
• Strong basic math skills (addition, subtraction, division, multiplication)
• Must be flexible regarding schedule, based on business demands
• Previous experience demonstrating strong customer service
• Successful completions of a criminal background check and drug screen

Desired Qualifications & Skills

• Previous OPERA experience
• Previous experience balancing financial transactions
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Proven teamwork skills
• Enthusiastic and energetic
• Excellent communication skills

Physical Requirements

• Ability to lift up to 20 lbs.
• Able to sit and/or stand for long periods of time

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.