Night Auditor

Hyatt Place Chicago/Itasca; Orange (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading hotel is seeking a Gallery Host in Orange, CA, to enhance guest experiences through exceptional service during check-in and beyond. The ideal candidate will have a strong customer service background and the ability to manage multiple guest interactions seamlessly while promoting hotel services.

Benefits

Medical, Dental, and Vision Coverage

401K retirement plan

Short and Long-Term Disability Income

Term Life and AD&D Insurance

Vacation PTO & Holiday/Sick PTO

Employee Assistance Program

Qualifications

• One year of hotel, customer service, or sales experience.
• Strong communication and leadership abilities.
• Proficient in Word, Excel, Adobe.

Responsibilities

• Ensure guest satisfaction through check-in and check-out.
• Promote hotel services and facilities.
• Handle guest requests and complaints promptly.

Skills

Customer Service

Communication

Leadership

Proficient Computer Skills

Job description

Job overview

As a Gallery Host, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

The ideal candidate will:

• Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.*
• Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.
• Have good computer skills and brand POS experience.
• Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
• Be responsible for the complete guest experience; to include the Gallery Host Stand, the Guest Kitchen, and the e-room, guest check in and out and the servicing of the meeting rooms.
• Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
• Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs.
• Provides a professional image at all times through appearance and dress.

Note: Other duties as assigned by supervisor or management

Benefits for Full Time Employees

• Medical, Dental, and Vision Coverage
• 401K retirement plan
• Short and Long-Term Disability Income*
• Term Life and AD&D Insurance
• Vacation PTO & Holiday/Sick PTO
• Employee Assistance Program

*Specific plans for specific positions

Source: Hospitality Online