Night Auditor

MARCUS HOTELS INC; Omaha (NE); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading hotel seeks a Front Office associate to manage daily guest interactions and accounting processes. Key responsibilities include checking in guests, diagnosing computer issues, and providing high-quality customer service. Candidates should possess strong interpersonal skills, be detail-oriented, and have prior hospitality experience. This role offers a dynamic work environment with varied shifts to accommodate hotel needs.

Qualifications

• Prior hospitality experience preferred.
• Excellent telephone etiquette skills required.
• Cash handling experience preferred.

Responsibilities

• Check guests in and out of rooms.
• Prepare daily revenue reports and balance accounts.
• Greet and respond to guest inquiries professionally.

Skills

Basic mathematical skills

Interpersonal skills

Communication skills

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

PURPOSE OF POSITION
Balance room, restaurant, and conference space and bar daily work. Post and balance charges, and send settlements in a timely and efficient manner. Maintain files and reset the systems for operations of the next day.

ESSENTIAL FUNCTIONS
1. Check guests in and out of rooms.
2. Prepare daily restaurant revenue report data by auditing Micros tapes/ journals to breakdown revenue, covers, and servers fees, tips paid out and settlements by tape and cashier.
3. Run audit reports/ journals from the Front office mainframe, the micros computer, and Credit Card system.
4. Make corrections and adjustments and handle all computer problems that might occur throughout shift.
5. Input on the PC revenue/ expenses/ allowances to generate the daily reports such as the Guest Ledger summer and Daily restaurant summary.
6. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
7. Perform other duties and responsibilities asked by the Front Office Manager and Night Manager based upon department needs.
8. Greet and welcome guests, respond to guest requests and needs and answer any questions, providing accurate and appropriate information to guests and customers.
9. Input and retrieve information routinely from computer systems with electronic and numerical codes. Make appropriate selection of rooms based on guests needs.
10. Respond to guest requests and handle guest issues or report complaints to management.
11. Remain calm and alert, especially during emergency and/or heavy hotel activity.
12. Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests and complaints.
13. Answer guest questions regarding area or hotel, outlet information and services.
14. Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
15. Represent the hotel with professionalism and decorum.
16. Follow all Marcus Hotels and Resorts policies and procedures, Marriott Standards, and Information Protection procedures.
17. Attend all scheduled mandatory Guest Services Department meetings, trainings and hotel meetings.
18. Perform all other related duties and special projects as requested and/or assigned.

POSITION REQUIREMENTS
1. Knowledge of accounting operations to include all aspects such as accounts receivable, accounts payable, etc.
2. Basic mathematical skills and ability to operate a 10- key by touch.
3. Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
4. Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language.
5. Must be able to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure.
6. Ability to stand and move throughout the front office continuously to perform essential job functions.
7. Hearing and visual ability to observe and detect signs of emergency situations.
8. Ability to access and accurately input information using a moderately complex computer.
9. Must have excellent telephone etiquette skills.
10. Must be able to represent the company in a professional, well-groomed and courteous manner.
11. High school diploma or equivalent required, prior hospitality experience preferred.
12. Cash handling experience preferred.
13. Attention to detail.
14. Ability to produce high quality accurate work consistently and on time.
15. Balance work daily totals of hotel.
16. Microsoft Office Experience, Excel is highly preferred.

Equal Opportunity Employer

PURPOSE OF POSITION
Balance room, restaurant, and conference space and bar daily work. Post and balance charges, and send settlements in a timely and efficient manner. Maintain files and reset the systems for operations of the next day.

ESSENTIAL FUNCTIONS
1. Check guests in and out of rooms.
2. Prepare daily restaurant revenue report data by auditing Micros tapes/ journals to breakdown revenue, covers, and servers fees, tips paid out and settlements by tape and cashier.
3. Run audit reports/ journals from the Front office mainframe, the micros computer, and Credit Card system.
4. Make corrections and adjustments and handle all computer problems that might occur throughout shift.
5. Input on the PC revenue/ expenses/ allowances to generate the daily reports such as the Guest Ledger summer and Daily restaurant summary.
6. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
7. Perform other duties and responsibilities asked by the Front Office Manager and Night Manager based upon department needs.
8. Greet and welcome guests, respond to guest requests and needs and answer any questions, providing accurate and appropriate information to guests and customers.
9. Input and retrieve information routinely from computer systems with electronic and numerical codes. Make appropriate selection of rooms based on guests needs.
10. Respond to guest requests and handle guest issues or report complaints to management.
11. Remain calm and alert, especially during emergency and/or heavy hotel activity.
12. Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests and complaints.
13. Answer guest questions regarding area or hotel, outlet information and services.
14. Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
15. Represent the hotel with professionalism and decorum.
16. Follow all Marcus Hotels and Resorts policies and procedures, Marriott Standards, and Information Protection procedures.
17. Attend all scheduled mandatory Guest Services Department meetings, trainings and hotel meetings.
18. Perform all other related duties and special projects as requested and/or assigned.

POSITION REQUIREMENTS
1. Knowledge of accounting operations to include all aspects such as accounts receivable, accounts payable, etc.
2. Basic mathematical skills and ability to operate a 10- key by touch.
3. Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
4. Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language.
5. Must be able to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure.
6. Ability to stand and move throughout the front office continuously to perform essential job functions.
7. Hearing and visual ability to observe and detect signs of emergency situations.
8. Ability to access and accurately input information using a moderately complex computer.
9. Must have excellent telephone etiquette skills.
10. Must be able to represent the company in a professional, well-groomed and courteous manner.
11. High school diploma or equivalent required, prior hospitality experience preferred.
12. Cash handling experience preferred.
13. Attention to detail.
14. Ability to produce high quality accurate work consistently and on time.
15. Balance work daily totals of hotel.
16. Microsoft Office Experience, Excel is highly preferred.

Equal Opportunity Employer Additional Information

• Hourly/Yearly Wage: 17.00/hourly

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