Night Auditor

Stonebridge Companies; New York (NY); On-site; USD 30,307 - 31,684; Full time

Benefits offered by this job

Medical and dental benefits

401(k) matching

PTO

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies in New York is seeking a Night Auditor to manage overnight operations, including balancing revenues, performing guest check-ins and check-outs, and resolving inquiries.

The ideal candidate will have strong communication skills, previous experience in hospitality, and proficiency in bookkeeping. Comprehensive benefits and full-time status are offered.

Qualifications

• Previous experience in a hospitality or customer service role preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong communication skills, both verbal and written.
• Excellent customer service and problem-solving skills.
• Ability to work independently and make decisions with minimal supervision.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Balance daily receipts and revenues, conducting income audits.
• Assist guests with check‑out processes, reviewing accounts and resolving discrepancies.
• Document guest feedback and elevate issues to management when necessary.

Skills

Communication skills

Customer service

Problem-solving

Bookkeeping

Attention to detail

Tools

Property management systems

Office software

Job description

Title and Location

City, State: New York, New York
Title: Night Auditor
Location: New York, NY
FLSA: Non-Exempt
Status: Full Time
Reports to: Operations Manager
Pay Range: $22-23

Job Summary

The Night Auditor is responsible for closing the business day by balancing revenues and receipts, performing bookkeeping activities, and providing guest services such as check‑ins, check‑outs, and addressing guest inquiries to ensure a smooth overnight operation of the hotel.

Essential Functions and Duties

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and revenues, conducting income audits on posted revenues.
• Assist guests with check‑out processes, reviewing accounts and resolving discrepancies.
• Answer phone calls promptly, directing inquiries or addressing guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and elevate issues to management when necessary.
• Perform nightly “bucket checks” to ensure compliance with hotel standards.
• Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills

• Previous experience in a hospitality or customer service role preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong communication skills, both verbal and written.
• Proficiency in using property management systems and office software.
• Excellent customer service and problem‑solving skills.
• Ability to work independently and make decisions with minimal supervision.
• Detail‑oriented with strong organizational skills.

Work Environment

• Primarily indoor work, with occasional standing, walking, and lifting of items up to 10 lbs.
• Frequent use of computers and telephones, requiring extended periods of sitting.
• Must be available to work overnight shifts, including weekends and holidays.

Equal Employment Opportunity

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Benefits

Stonebridge offers comprehensive benefits, including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.