Night Auditor

Fairmont; New Orleans (LA); On-site; USD 42,000 - 56,000; Full time

Job summary

Fairmont New Orleans is seeking an Overnight Night Auditor to provide warm, professional service to guests during the overnight shift, complete the nightly audit, and reconcile daily hotel transactions in line with Fairmont standards.

The role requires strong front office and accounting knowledge, experience with OPERA Cloud, Excel, and excellent attention to detail, with the ability to handle confidential information and work irregular hours including weekends and holidays onsite in New Orleans.

Qualifications

• Provides warm, professional guest service during overnight shifts.
• Experience in front office or hotel operations is preferred.
• Strong cash handling and financial reconciliation abilities.
• Attention to detail and analytical thinking are essential.

Responsibilities

• Provide warm, professional, and personalized service to guests throughout the overnight shift.
• Complete the nightly audit accurately and in accordance with Fairmont standards and established procedures.
• Reconcile daily hotel transactions, including room charges, payments, adjustments, and departmental revenues.
• Verify and balance Front Office, Food & Beverage, and other hotel revenue transactions.
• Review and reconcile guest and house accounts, ensuring discrepancies are identified and resolved promptly.
• Process and post room charges, payments, adjustments, and other financial transactions accurately.
• Verify cash drawers and complete required cash-handling and banking procedures.
• Prepare and distribute daily financial and operational reports as required.

Skills

Front Office operations

Night Auditor

Guest services

Cash handling

Attention to detail

Analytical skills

Communication skills

Tools

OPERA Cloud

Excel

Financial reconciliation software

Job description

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

• Provide warm, professional, and personalized service to guests throughout the overnight shift.
• Complete the nightly audit accurately andin accordance withFairmont standards and established procedures.
• Reconcile daily hotel transactions, including room charges, payments, adjustments, and departmental revenues.
• Verify and balance Front Office, Food & Beverage, and other hotel revenue transactions.
• Review and reconcile guest and house accounts, ensuring discrepancies areidentifiedand resolved promptly.
• Process and post room charges, payments, adjustments, and other financial transactions accurately.
• Verify cash drawers and complete requiredcash-handlingand banking procedures.
• Prepare and distribute daily financial and operational reports asrequired.
• Review and investigate discrepanciesidentifiedduring the nightly audit and communicate unresolved issues toappropriate leadership.
• Ensure all transactions are properly documented and supported.
• Monitor andmaintainaccurateguest account information.
• Process overnight arrivals, departures, room changes, and guest requests asrequired.
• Assistguests with check-in, check-out, billing inquiries, and other Front Office needs.
• Respond promptly and professionally to guest concerns andassistwith service recovery.
• Maintain thorough knowledge of hotel amenities, restaurants, outlets, events, services, and local attractions.
• Monitor hotel activity during overnight hours and communicate operational or security concerns to the Manager on Duty andappropriate departments.
• Support emergency procedures and follow all hotel safety and security protocols.
• Communicate effectively with the Front Office, Royal Service, Housekeeping, Security, and other departments to ensure operational continuity.
• Complete the overnight pass-on and communicate relevant information to the incoming Front Office team.
• Maintainaccuraterecords, reports, and documentationin accordance withhotel procedures.
• Follow all Fairmont New Orleans policies, procedures, and financial controls.
• Maintain confidentiality when handlingguest,colleague, and financial information.
• Maintain a clean, organized, and professional Front Office environment.
• Performadditionalduties as assigned.

Qualifications

• PreviousFront Office, Night Auditor, Guest Services, or hotel operations experience preferred.
• Previousexperience in a luxury hotel or upscale hospitality environment preferred.
• Previousaccounting, cash handling, or financial reconciliation experience is an asset.
• Strong knowledge of Front Office operations and hotel accounting procedures.
• Previousexperience with a Property Management System, preferably OPERA Cloud.
• Strong Microsoft Office skills, particularly Excel, preferred.
• Excellent mathematical, analytical, and reconciliation skills.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Strong guest service and problem-solving abilities.
• Ability to work independently with minimal supervision.
• Ability to remain calm and professional when handling guest concerns and overnight operational issues.
• Strong organizational skills and ability to meet time-sensitive deadlines.
• Ability tomaintainconfidentiality and exercise sound judgment.
• Ability to work overnight shifts, weekends, holidays, and extended shifts as operationallyrequired.
• Must be legally authorized to work in the United States.

Additional Information

All your information will be kept confidential according to EEO guidelines.