Night Auditor

Sonesta Hotels; New Orleans (LA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel is seeking a Night Auditor responsible for performing cashier and guest services. This role entails ensuring operational success by reconciling daily accounts and delivering outstanding service to enhance guest satisfaction. Join a team dedicated to exceeding guest expectations and fostering a collaborative work environment.

Benefits

Medical, Dental and Vision Insurance

401(k) Retirement Plan with Company Match

Paid Vacation and Sick Days

Educational Assistance

Sonesta Hotel Discounts

Qualifications

• Experience in front desk operations or guest services.
• Knowledge of POS and PMS systems desired.

Responsibilities

• Reconcile and complete daily front desk cashier work.
• Provide efficient service to guests and anticipate their needs.
• Follow departmental and hotel policies diligently.

Skills

Customer Service

Cash Handling

Attention to Detail

Job description

Job Description Summary

The Night Auditor is responsible for consistently delivering results that contribute to the mission and overall success of the hotel. The Night Auditor will perform Cashier and Guest Service Agent duties.

Job Description

Key Job Functions

• Know duties of front desk, PBX and night auditor as outlined in the appropriate job descriptions
• Reconcile and complete all daily front desk cashier work
• Run final trial balance to post rooms and close day
• Run accounts receivable reports
• Proof next day reports for front office, housekeeping, sales and executive office as required
• Have a complete working knowledge of POS and PMS
• Perform duties with minimum direction from supervisor
• Provide guest with quick, pleasant and efficient service
• Follow established departmental and hotel policies
• Aware of Hotel's personal service program and participate actively in it
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
• Deliver Passionate & Engaging Service to our Guests
• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
• You will consistently deliver our GUEST model:
  • Greet or welcome everyone, warmly with a smile
  • Use eye and ear contact and guest’s name
  • Establish/anticipate needs
  • Solve and own all requests/complaints
  • Thank everyone

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.