Night Auditor

Graves Hospitality Corporation; Minneapolis (MN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated On-Call Night Auditor to join their team. This role offers flexibility with the responsibility of being available for last-minute shifts. Ideal candidates will have a passion for guest service, a positive attitude, and the ability to manage guest check-ins and requests efficiently. You will play a crucial role in ensuring guest satisfaction by handling payments, providing information about the property, and maintaining a welcoming environment. If you thrive in dynamic settings and are committed to excellence, this is the perfect opportunity for you.

Qualifications

• Previous hotel front desk experience preferred.
• Ability to stand for extended periods and lift up to 20 pounds.

Responsibilities

• Conduct all guest check-ins/check-outs and process reservations.
• Ensure outstanding requests from previous days are prioritized.
• Maintain confidentiality and protect company assets.

Skills

Customer Service

Effective Communication

Mathematical Skills

Self-management

Attention to Detail

Education

High School Diploma

Tools

Hotel Software (FOSSE)

Job description

The Residence Inn by Marriott Downtown City Center is seeking a dynamic On-Call Night Auditor to join our winning team.

This on-call position offers flexibility but also comes with the responsibility of being available for last-minute call-ins for overnight shifts. To maintain employment, the employee must work 1-2 confirmed shifts per month. The nature of this role requires availability for unexpected needs, including last-minute schedule adjustments.

The right candidate for our hotel is an individual who demonstrates and exemplifies the following:

• A true passion for the hospitality business
• Night Owl
• Commitment to exceptional guest service
• A fun, positive attitude with a sense of humor

Job Requirements:

• Previous hotel front desk experience preferred.
• FOSSE experience a plus.
• Weekends and holidays—a MUST!
• Reliable, friendly, and able to make guests feel welcomed and cared for.
• Passionate about excellent customer service with thorough follow-up and attention to details.
• Effective English communication skills.
• Good mathematical and computer skills including the ability to use hotel software.
• Able to stand for extended periods of time with the ability to lift/pull up to 20 pounds.
• Self-managing, responsible, reliable individual knowledgeable on hotel departments and functions and can proactively work across departments.

Job Summary:

• Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
• Secure payment; verify and adjust billing.
• Activate and file room keys.
• Process all guest requests and relay messages.
• Print contingency lists to have a record of all guests in case of emergency.
• Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
• Run and review daily reports/logs.
• Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest.
• Complete designated cashier and closing reports in the computer system.
• Accept and record wake-up call requests and deliver to the appropriate department.
• Count the bank at the beginning and end of the shift; secure the bank.
• Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
• Notify Loss Prevention/Security of any guest reports of theft.
• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.