Night Auditor

Wright Investments; Memphis (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Night Auditor to ensure accurate financial reporting and exceptional guest service. The role involves balancing daily revenues, assisting guests, and maintaining hotel operations during night shifts. Ideal candidates will have strong communication skills and attention to detail, along with prior experience in a similar role.

Qualifications

• At least one year of experience in a similar role or guest service agent experience.

Responsibilities

• Balance daily revenue and expenses for the hotel.
• Post charges and transactions to guest accounts.
• Prepare daily revenue reports and statistics.

Skills

Communication

Attention to Detail

Job description

Join to apply for the Night Auditor role at Wright Investments.

Job Summary:

• Responsible for balancing daily revenue and expenses for the hotel.
• Provide exceptional guest service in a professional and friendly manner.
• May serve as manager-on-duty during the shift.

Job Tasks / Responsibilities include, but are not limited to:

• Post charges and transactions to guest accounts.
• Maintain and review charges, deposits, and transfers to master accounts.
• Investigate and correct out-of-balance situations.
• Prepare daily revenue reports and statistics for department heads and headquarters.
• Complete end-of-day procedures and prepare the system for the next day.
• Serve as night manager-on-duty if instructed and complete MOD reports.
• Assist guests with check-in/check-out and inquiries about rooms and hotel amenities.
• Handle guest complaints using the Guest Service Recovery method and involve supervisors if needed.
• Complete shift reports and make deposits according to procedures.
• Monitor security and safety issues and notify supervisors of threats.
• Keep work area organized and practice safe work habits.
• Perform other duties as needed to support teamwork and hotel operations.

Job Knowledge / Skills / Abilities / Other Requirements:

• Knowledge of accounting procedures and attention to detail.
• Effective communication skills, including clear speaking, proper grammar, and active listening.
• Ability to use various computer applications.
• Availability on weekends and holidays, possible overtime, and shift work.

Job Environment:

• Primarily indoors within hotel facilities.
• Standing for prolonged periods (up to 4 hours or more).
• Light physical activities such as lifting, stretching, bending, or squatting.

Minimum Qualifications:

• At least one year of experience in a similar role or guest service agent experience combined with relief night audit experience.