Night Auditor

Peachtree Group Hospitality Management; McCandless (Allegheny County); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Home2 Suites by Hilton McCandless is seeking a Night Auditor to complete nightly audit functions and deliver outstanding guest service at the front desk. You will assist guests with check-ins/check-outs, process reservations, and respond to inquiries during the overnight shift.

Responsibilities include cash handling, preparing folios, maintaining room status, coordinating with other departments, and ensuring a safe, clean lobby environment.

Qualifications

• Guest service orientation and a welcoming demeanor.
• Ability to handle cash accurately and securely.
• Experience at a hotel front desk or similar environment.
• Proficiency in processing reservations and check-ins/check-outs.
• Strong communication with guests and team members.

Responsibilities

• Count cash and maintain accuracy of the cash drawer at shift start and end.
• Greet, register, and assign rooms to guests.
• Process registrations and collect payments; prepare express checkouts.
• Maintain room status inventory and update the front desk log.
• Communicate shift information to management and other staff.
• Maintain lobby and bathroom cleanliness; ensure security.
• Answer guest inquiries about services, directions, and amenities.
• Complete all required night audit paperwork and reports daily.

Skills

Guest service

Cash handling

Front desk operations

Reservations

Communication

Job description

Home2 Suites by Hilton McCandless
Pittsburgh, PA 15237, USA

Description

The Night Auditor is responsible for completing all nightly audit functions while delivering exceptional guest service at the hotel’s front desk. While performing audit duties, the Night Auditor also assists guests with check-ins and check-outs, processes reservations, and responds to guest inquiries, ensuring a high level of service throughout the overnight shift.

• Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.
• Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
• Check the front desk log for problems, special requests, etc.
• Greets, registers, and assigns rooms to guests.
• Process guest registrations, including collecting payment.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff.
• Maintain and clean the lobby and bathroom as needed.
• Communicates all information to the following shift to ensure a smooth transition.
• Works closely with all hotel departments to ensure the highest quality of customer service.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.
• Responsible for completing all required shift paperwork, and night audit reports daily.
• Performs other duties as assigned by management.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Qualifications

Behaviors

Preferred

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Functional Expert

: Considered a thought leader on a subject

Team Player

: Works well as a member of a group

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

: Inspired to perform well by the praise of coworkers

Goal Completion

: Inspired to perform well by the completion of tasks

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Growth Opportunities

: Inspired to perform well by the chance to take on more responsibility

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.