Night Auditor

Careersatoto; Maryland; On-site; USD 37,000 - 56,000; Full time

Job summary

A leading hotel management company is seeking a Night Auditor to ensure high-quality guest service during night hours. This role involves check-in/out procedures, maintaining safety, handling payments, and providing local information to guests. Candidates should have a strong focus on customer satisfaction and perform well under pressure.

Benefits

Medical insurance options

401k with company match

Paid time off

Tuition assistance

Travel discounts

Qualifications

• Proficient in property management systems.
• Ability to handle emergencies and maintain security.
• Experience with customer service and cash handling.

Responsibilities

• Execute check-in and check-out procedures.
• Maintain guest relations and service standards.
• Manage payments and collections securely.

Skills

Customer focus

Cash handling

Computer proficiency

Effective communication

Job description

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Salary Range: $18.00 / hour

Nationally: $13.20 - $15.10

*Rate depends upon state/market and experience*

OTO Development is pleased to announce a wonderful opportunity for a Night Auditor.

What will you be doing most days?

• Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards
• Maintain a friendly and hospitable attitude with guests and team members and you are present at the desk during all hours
• Acquire and maintain knowledge of local attractions and amenities in order to provide service to guests needing such information
• Ensure collections, including credit card and direct bill, are executed in accordance with company policies
• Maintain proper control over keys, safe deposits, and all company and guest property
• Ensure rates are optimized by monitoring competitor occupancy and rates
• Ensure that all required documentation is completed in a timely manner
• Properly quote daily rates and issues credits
• Perform other duties as assigned to support guest satisfaction
  
  

What are the requirements for this position?

• You are proficient in administration of applicable property management systems
• You have the ability to respond quickly and appropriately to emergency situations
• You have experience in accurate cash handling and credit cards and experience in maintaining security of confidential information
• You can pass certification tests required to meet brand standards
• You have experience working with a computer especially data entry
• You work well with others
• You always maintain a customer focus and put the guests' needs first
• You are approachable and encourage effective communication with guests and fellow team members
  
  

Physical Requirements For This Position

This has the potential to be a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

About OTO

OTO Development (OTO) is one of the fastest growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute. We would love for you to join our team!

OTO provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

PI268544713

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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