Night Auditor

North Central Group; Madison (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading company in the hospitality industry as a Night Auditor, where you'll provide exceptional service to overnight guests while ensuring accurate financial records. This role offers a $500 sign-on bonus along with a range of benefits, including flexible schedules and health programs, in a supportive team environment focused on growth and fun.

Benefits

500 SIGN ON BONUS!!

Paid Sick Time

Paid time off

Flexible schedules

Health, Dental, and Vision plans

401(k) retirement plan with matching

Paid volunteer hours

Team Member Assistance Program

Educational and professional certification assistance

Qualifications

• Ability to work overnight from 11:00 p.m. until 7:00 a.m.
• Understanding of general accounting practices.
• Strong oral and written communication skills.

Responsibilities

• Perform nightly balancing duties and daily paperwork related to financial transactions.
• Greet and interact with guests in a warm, professional manner.
• Ensure guest and property safety by knowing all safety procedures.

Skills

Customer Service

Attention to Detail

Communication

Organization

Problem-Solving

Job description

Embark on an exciting journey in the hospitality industry at Madison Downtown AC, now hiring a Night Auditor!

• 500 SIGN ON BONUS!!

We are proud to foster a fun and inclusive atmosphere for our ambitious Team Members to flourish while they choose their adventure. Our success at NCG Hospitality stems from our Team Members who are committed to delivering extraordinary experiences for all guests, while upholding our Core Values: Growth, Fun, Trust, and Responsibility. In return, we offer our Team Members the following benefits, incentives, and more.

Core Benefits: - Paid Sick Time
- Paid time off and anniversary day off with pay
- Paid volunteer hours → Earn money for community service!
- Flexible schedules

Team Member Travel Perks: - Worldwide Marriott and/or Hilton hotel stays starting at $49/night
- Rate based on availability and property brand
- Free night stays at NCG Hospitality hotels

Professional Development: - Dedicated training and development with opportunities for growth
- 42% of our supervisory/management roles in 2022 were filled internally through team member promotions!
- Educational and professional certification assistance

Health and Wellness: - Health, Dental, and Vision plans
- Virtual telehealth services
- Team Member Assistance Program with mental health resources
- TeleDoc confidential counseling
- Health and fitness monthly reimbursement program

Financial: - 401(k) retirement plan
- 100% match on the first 3% and 50% match on the next 2% of team member contributions
- Same day pay
- Catch Of The Day Program → Earn money for helping other team members and guests!
- Everyone Sells → Earn money for bringing in business to our properties!
- Referral program for team members

How do I make an impact on my team? Our friendly and attentive Night Auditor is committed to going the extra mile to deliver high-quality service to our overnight guests while performing nightly balancing duties, daily paperwork, and shift reports related to the property's business transactions.

• Daily audit, balance, post, and report on front desk, rooms, and food and beverage cash and credit operations ensuring accuracy of the property's financial and accounting records
• Greet and interact with guests in a warm, friendly, and professional manner
• Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
• Work in cooperation with other departments to ensure a positive guest experience
• Use computer system to make reservations, check-in and check-out property guests, process payments
• Perform tasks such as answering phones, maintaining a cash drawer, operating office equipment
• Ensure guest and property safety by knowing all safety, security, and emergency procedures

What does success look like in this role?

• Ability to work overnight from 11:00 p.m. until 7:00 a.m.
• Understanding of general accounting practices and ability to compile facts and figures
• Strong oral and written communication and interpersonal skills
• Motivated to maintain excellent customer service reputation
• Strong attention to detail, organization, and follow-up abilities
• Reliability and honesty
• Desire to contribute to a supportive and effective team
• Ability to be patient and creatively problem-solve

Who is NCG Hospitality? NCG Hospitality is a real estate and hospitality leader with 25+ properties, including Hilton and Marriott hotels, restaurants, and a conference center. For more than 40 years, NCG Hospitality has explored the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility. If you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs and join our growing team! NCG Hospitality is an Equal Opportunity Employer.