Night Auditor

Concord Hospitality Enterprises; Lansing (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Night Auditor who thrives in a fast-paced environment and enjoys providing exceptional hospitality. This role is crucial for ensuring guest satisfaction during non-traditional hours, where you will handle check-ins, process transactions, and maintain the lobby's appearance. If you are proactive, responsible, and have a passion for serving others, this position offers a unique opportunity to work independently while contributing to a positive guest experience. Join a team that values growth, community, and fun in the workplace!

Qualifications

• Passion for serving others and providing excellent hospitality.
• Ability to work independently during night shifts.

Responsibilities

• Process guest transactions and manage reservations.
• Perform check-in and check-out procedures efficiently.
• Maintain lobby appearance and assist with breakfast setup.

Skills

Customer Service

Cash Handling

Communication Skills

Problem-Solving

Education

High School Diploma

Job description

Description

Now Hiring: Night Auditor

Shifts are 11pm - 7am

We are looking for people who have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7, so each front desk role is equally important. Associates working the front desk are key to the overall guest experience. As a night shift employee, you will work independently without management supervision, responsible for closing out the day's business and checking in or out guests during non-traditional hours. Your proactive, responsive, and caring attitude will make a difference. The night shift also ensures guest safety by monitoring for abnormal activity and weather issues that could threaten our guests' rest. If you enjoy working semi-independently, have a winning personality, and a high sense of responsibility, this role is perfect for you! We value and respect all our team members at Concord Hospitality.

Role Responsibilities:

• Provide guests with an excellent hospitality experience by processing credit card transactions and other charges (restaurant, events, lounge) for the day
• Handle phone system, transfer calls, manage reservations, etc.
• Perform housekeeping duties as needed
• Verify, balance, and review hotel room availability
• Perform check-in and check-out procedures
• Administer guest payment policies and review errors from the day shifts
• Prepare folios for departing guests in the morning
• Maintain the overall lobby appearance and assist with breakfast setup if needed
• Be familiar with all hotel emergency procedures

Shifts are from 11pm to 7am.

Why Concord?

Concord's foundation is built on our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We aim to hire the best associates and provide a positive working environment. Our culture values and respects our team members, offering opportunities for growth and development. We engage with our associates through various fun activities and prioritize your well-being. If you're looking for a position where you can grow and be part of a fun team, this could be your ideal job.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights under federal employment laws. For more information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality