Night Auditor

Omni Hotels & Resorts; Hot Springs (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading resort as a Night Audit Front Desk Agent where your role will involve overseeing front desk operations and ensuring accurate financial transactions. Ideal candidates will possess excellent customer service skills and previous hotel experience, working in a dynamic environment that values authenticity and Southern hospitality.

Qualifications

• Prior guest service experience required, preferably hotel front office experience.
• Must have strong communication, computer and organizational skills.

Responsibilities

• Preparation of daily reports and distribution as directed.
• Ensure adequate communication to all necessary departments by communicating through 'Wrap-Up' emails.
• To be a main liaison between guest and the hotel.

Skills

Customer service

Problem solving

Communication

Organizational skills

Job description

Our employees are what make The Omni Homestead what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match.

Job Description

The Night Audit Front Desk Agent is responsible to oversee and coordinate all night time front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced. The Night Auditor is expected to be familiar with all hotel areas, and amenties, possessing the ability to accurately, appropriately, and efficiently respond to all guest requests.

Responsibilities

Responsibilities

• Preparation of daily reports and distribution as directed.
• Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
• Ensure adequate communication the following morning to all necessary departments by communicating through “Wrap-Up” emails.
• Documenting errors made by cash handling auditors.
• Prepare In-house allowance and adjustment spreadsheets each day.
• To be a main liaison between guest and the hotel.
• To appropriately protect confidential guest information and guest room key access according to front office SOP’s.
• Be familiar with emergency procedures and Alarm System in the PBX department.

Qualifications

Qualifications

• Excellent customer service and problem solving skills
• Must have strong communication, computer and organizational skills
• Maintain a professional business appearance, attitude, and performance
• Prior guest service experience required, preferably hotel front office experience
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

About the company

Omni Hotels and Resorts creates genuine, authentic guest experiences at 60 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is a founding partner in the Global Hotel Alliance (GHA) which aligns our brand with luxury hotel worldwide.

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