Night Auditor

Marriott-International; Hartford (CT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

On Demand Pay

Pet Insurance

401k Plan

Hotel Discounts

Shoes for Crews

Job summary

Waterford Hotel Group is seeking a Night Auditor to provide warm, professional guest service during the overnight shift. You will manage check-ins/outs, reservations, and guest inquiries while ensuring accurate financial posting and daily reporting.

Responsibilities include reconciling transactions, processing payments, and monitoring guest billing. The role emphasizes collaboration with hotel teams to uphold brand standards and deliver a seamless guest experience.

Qualifications

• Hotel experience is required.
• Strong customer service and communication abilities.
• Ability to work independently and manage multiple tasks.
• Overnight shift availability (11pm–7am).
• Pass a background check and be drug free.

Responsibilities

• Greet and welcome guests with a warm, professional demeanor. Make a personal connection with each guest. Handle late check ins, early check outs, and guest inquiries.
• Perform the night audit process by reconciling and balancing daily financial transactions, ensuring all charges (rooms, taxes, incidentals) are posted correctly.
• Process reservations, modifications, and cancellations as needed.
• Accurately process payments, including cash, credit cards, and Marriott Bonvoy points.
• Generate nightly reports such as revenue, occupancy, and departmental performance to support management decisions.
• Review guest billing to ensure accuracy and resolve discrepancies.
• Check-in and check-out procedures efficiently, ensuring accuracy and adherence to hotel policies.
• Address guest inquiries, handle guest concerns and resolve issues promptly and professionally to ensure guest satisfaction.
• Review upcoming groups, and special requirements for all.
• Monitor the mobile dashboard to send mobile keys prior to arrival time.
• Constant monitoring of the Guest Service experience platform for guest needs, respond and resolve within the brand standard allotted time.

Skills

Customer service

Communication

Night audit

Job description

Come Join the Waterford Hotel Group Team!

Waterford Hotel Group is continuously looking to meet the best and brightest talent that the hospitality industry has to offer. Waterford is dedicated to the growth and development of our associates, and we welcome you to discover a culture where your contributions are recognized and celebrated. If you want to be part of a team that embraces collaboration with a focus on continuous improvement and you think you have what it takes to “wow” our customers, we invite you to explore a career with Waterford Hotel Group.

What You Will Be Doing

The Night Auditor is the face of the hotel and plays a vital role in ensuring a welcoming, positive, and seamless guest experience. This position is responsible for welcoming guests, handling check-ins and check-outs, managing reservations, and assisting with guest inquiries while delivering outstanding customer service that aligns with Marriott and Waterford Hotel Group's high standards.

Job Responsibilities

• Greet and welcome guests with a warm, professional demeanor. Make a personal connection with each guest. Handle late check ins, early check outs, and guest inquires.
• Perform the night audit process by reconciling and balancing daily financial transactions, ensuring all charges (rooms, taxes, incidentals) are posted correctly.
• Process reservations, modifications, and cancellations as needed.
• Accurately process payments, including cash, credit cards, and Marriott Bonvoy points.
• Generate nightly reports such as revenue, occupancy, and departmental performance to support management decisions.
• Review guest billing to ensure accuracy and resolve discrepancies.

Guest Services & Satisfaction:

• Perform check-in and check-out procedures efficiently, ensuring accuracy and adherence to hotel policies
• Adress guest inquires, handle guest concerns and resolve issues promptly and professionally to ensure guest satisfaction.
• Review upcoming groups, and special requirements for all.
• Monitor the mobile dashboard to send mobile keys prior to arrival time.
• Constant monitoring of the Guest Service experience platform for guest needs, respond and resolve within the brand standard allotted time. Review all Ambassador Elite Member arrivals
• Ensure all requests for wake-up calls, transportation, or special accommodations are fulfilled.
• Communicate effectively with colleagues and supervisors in all areas of the hotel to ensure smooth operations.
• Follow all Marriott and Waterford brand standards, policies, and procedures.

Job Requirements:

• Hotel experience is required
• FSPMS experience is preferred
• Attention to detail and problem-solving skills.
• Strong customer service and communication abilities.
• Ability to work independently and manage multiple tasks.
• Professional demeanor and ability to handle difficult situations with diplomacy
• Must be able to stay alert during the overnight shift (typically 11p-7a)
• Must be able to pass a background check and be drug free

Health

• Insurance is available on the first of the month after hire!
• We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.
• We know that life gets in the way, and YOU deserve to recharge.
• Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!

EXCITING EXTRAS

• On Demand Pay- Why wait for pay day - get your pay when you need it24/7.
• Pet Insurance- We cover the whole family, and all associates are eligible for discounted pet insurance.
• 401k Plan- Nobody wants to work forever, start planning for your future now.
• Hotel Discounts- It’s one of the biggest industry perks.
• Shoes for Crew s- All associates are eligible for a shoe subsidy through Shoes for Crews.
• For more information, please visit our website at waterfordhotelgroup.com
• EOE/M/F/D/V

Source: Hospitality Online