Night Auditor

GREENWICH HOSPITALITY GROUP; Greenwich (CT); On-site; USD 21,000 - 26,000; Full time

Job summary

Greenwich Hospitality Corp is seeking an overnight Front Desk Lead to manage the hotel operations during the graveyard shift at Greenwich, CT. You will supervise night staff and ensure all front desk functions run smoothly.

The role requires strong customer service and hospitality experience, with a high school diploma. This full-time, on-site position reports to the Front Office leadership and supports seamless guest check-in/out.

Qualifications

• Strong customer service experience.
• High school/ GED diploma required.
• Hospitality experience preferred.

Responsibilities

• Take accountability for the total hotel operation during the overnight shift.
• Ensure guests receive warm, friendly, professional and efficient reception and departure service during the overnight shift.
• Be fully aware of all reservations procedures, credit policies, room rates, availability restrictions, confirmations and cancellations.
• Promote hotel services and facilities whenever possible.
• Ensure overnight safety and security of guests and employees.

Skills

Customer service

Hospitality experience

Education

High school Diploma / GED

Job description

Job Details: Level: Entry, Job Location: Greenwich Hospitality Corp - Greenwich, CT 68307, Position Type: Full Time, Salary Range: $17.00 Hourly, Job Shift: Graveyard

RESPONSIBILITES:

• To take accountability for the total hotel operation during the overnight shift
• Ensure that all hotel guests receive warm, friendly, professional and efficient reception and departure service during the overnight shift consistent to the established standards of the hotel
• To be fully aware of all hotel reservations procedures, credit policies, room rates, availability restrictions, confirmation and cancellation policies
• To be fully aware of all hotel services and facilities and be able to promote them whenever possible
• To ensure that overnight activities ensure the highest levels of safety and security of hotel guests and employees
• To be fully aware of and maintain communication with Restaurant night management regarding closing times and procedures
• To supervise and direct the activities of other hotel over night staff members
• To ensure that all night audit functions are successfully completed as established by process all hotel accounting functions as set out by the Financial Controller
• Be fully conversant and be able to operate all functions of the hotel’s Property Management System
• To ensure the professional handling of all late room and cancellation, no shows
• To exchange and compile Occupancy Report for the chosen hotels within the vicinity
• To have general knowledge of hotel’s operating systems such as Air Conditioning, Heating, etc and be able to report and describe any malfunctions to “on call” Engineering Department
• To be fully aware of and able to operate hotel switchboard, facsimile and paging system to the established hotel’s standard
• To maintain communication with the Front Office by recording all relevant information in the Front Office Log Book
• To perform handover with AM Front Office Manager/Shift Leader
• Ensure that all overnight reports are compiled and distributed accurately and on time
• To be fully aware of and strictly observe at all times, fire safety, precaution and evacuation procedures
• To exhibit sound professional judgment, adhering to established hotel standards, when accepting any “walk-in” guests
• To accept other duties that may arise from time to time that will ensure the continued efficient operation of the Front Desk
• Ensure that all Front Of House areas are kept clean and tidy creating a professional impression for all guests and employees
• To be fully aware and adhere to Health Safety and Fire Procedures

Qualifications:

• Strong customer service experience
• High school/ GED diploma required
• Hospitality experience preferred