Night Auditor

MCR Hotels; Fort Worth (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading hotel chain is seeking a Night Auditor to ensure guest satisfaction and maintain hotel standards. The role involves guest relations, audit management, and teamwork to create a welcoming environment. Ideal candidates will have hospitality experience and strong communication skills.

Qualifications

• Experience in hospitality, service, franchise, or related field preferred.
• Ability to understand and follow guidelines and procedures.
• Willingness to work varied schedules including evenings, nights, weekends, and holidays.

Responsibilities

• Greet guests happily upon arrival and throughout their stay.
• Complete and send all hotel audit-related reports by the designated time.
• Follow overnight security measures to ensure a safe environment.

Skills

Effective listening

Conflict resolution

Communication skills

Positive attitude

Job description

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Base pay range

$15.00/hr - $16.00/hr

Towneplace Suites Fort Worth Medical District

SECTION ONE: MCR Universal Role Standards

Executive Summary

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
• Recovery: Handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Awareness and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
• Spotless Cleanliness
• Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
• Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
• Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
• Product Consistency & Quality
• Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
• Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
• Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
• Teamwork
• Communication: Communication between Team Members should be clear, honest, and professional.
• Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
• Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.

SECTION TWO: Night Auditor, Role Specific Duties and Expectations

Other Duties And Expectations

• Audit Management: Complete and send all hotel audit-related reports by the designated time on the overnight checklist.
• Security: Follow overnight security measures to ensure a safe environment, including locking exterior entrances at the designated times, handling late arriving guests, and managing safety/security issues.
• Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.

SECTION THREE: Success Metrics

Happy Guests

• Management Performance Ratings
• Guest Satisfaction Scores/Intent to Return

Spotless Cleanliness

• GM/AGM Spot Checks
• Leadership Walk-throughs (RVP, etc.)
• Guest Ratings/Reviews

Product Consistency & Quality

• Checklist Tracking
• Management Performance Ratings
• Guest Ratings

Teamwork

• Management Performance Ratings

SECTION FOUR: Qualifications & Requirements

Qualifications & Requirements

• Experience in hospitality, service, franchise, or related field preferred.
• Positive attitude and willingness to learn.
• Ability to understand and follow guidelines and procedures.
• Work well under stress and high-pressure situations.
• Effective listening, conflict resolution, and communication skills.
• Desire to serve all guests.
• Must be 18+ years old.
• Willingness to work varied schedules including evenings, nights, weekends, and holidays.
• Arrive and clock in/out on time; work off the clock is not permitted.
• Follow break and call-out procedures as directed.

Physical Working Demands & Environment

Regularly required to stand, type, bend, lift up to 25 pounds, and move throughout the hotel. Moderate noise level. Must effectively communicate in English.

Note

This job description is not exhaustive and employees may be required to perform other duties. Reasonable accommodations will be provided for disabilities where possible. This document does not constitute a contract.