Night Auditor

Stonebridge; Aliso Viejo (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Stonebridge in Aliso Viejo, CA seeks a Night Auditor to close the business day, balance revenues, perform bookkeeping, and assist guests with check-ins, check-outs, and inquiries, ensuring a smooth overnight operation.

The role requires experience in hospitality or customer service, basic bookkeeping, proficiency with property management systems, and strong communication. This full-time night position offers non-exempt status and a 19.00 USD hourly wage with weekend shifts.

Qualifications

• Experience in hospitality or customer service is preferred.
• Proficiency in basic bookkeeping and balancing transactions.
• Strong verbal and written communication skills.
• Proficient with property management systems and office software.
• Detail-oriented with good organizational ability.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify payment methods and process authorizations.
• Balance daily receipts and revenues; conduct income audits.
• Assist guests with check-out and resolve discrepancies.
• Answer phone calls promptly and direct inquiries.
• Coordinate with overnight housekeeping/maintenance to resolve issues.
• Make and confirm reservations with accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and escalate issues to management.
• Perform nightly bucket checks and support security during overnight shifts.

Skills

Hospitality experience

Customer service

Bookkeeping basics

Communication skills

Independent work

Organizational skills

Tools

Property Management Systems

Office Software

Job description

$19.00

City, State: Aliso Viejo, California

Title

Night Auditor

Location

Aliso Viejo, CA

FLSA

Non-Exempt

Status

Full-time

Reports to

Front Office Manager

Pay Range

$19.00

Job Summary

The Night Auditor is responsible for closing the business day by balancing revenues and receipts, performing bookkeeping activities, and providing guest services such as check-ins, check-outs, and addressing guest inquiries, ensuring a smooth overnight operation of the hotel.

Essential Functions and Duties

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and revenues, conducting income audits on posted revenues.
• Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
• Answer phone calls promptly, directing inquiries or addressing guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and elevate issues to management when necessary.
• Perform nightly bucket checks to ensure compliance with hotel standards.
• Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.

Reasonable accommodations

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills

• Previous experience in a hospitality or customer service role preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong communication skills, both verbal and written.
• Proficient in using property management systems and office software.
• Excellent customer service and problem-solving skills.
• Ability to work independently and make decisions with minimal supervision.
• Detail-oriented with strong organizational skills.

Work Environment

• Primarily indoor work, with occasional standing, walking, and lifting of items up to 10 lbs.
• Frequent use of computers and telephones, requiring extended periods of sitting.
• Must be available to work overnight shifts, including weekends and holidays.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:
2026-08-13

Benefits

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.