Night Auditor

The Crescent Hotels Group; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Highly competitive wages

Exceptional benefits package

401K matching program

Flexible scheduling

Discounts on Crescent properties

Complimentary parking

Job summary

Crescent Hotels & Resorts is seeking a Night Auditor for our Front Desk team in Columbus, OH. You will run audit reports, balance revenue and settlement accounts, and ensure systems are accurate for the next day.

The role requires attention to detail, strong customer service, and the ability to handle guest concerns with professionalism. Flexible scheduling including nights and weekends is available, with competitive wages and benefits.

Qualifications

• Customer service skills with a guest-first mindset.
• Ability to maintain accuracy while balancing accounts.
• Strong problem-solving and communication skills.

Responsibilities

• Run audit reports and journals from front desk systems and POS.
• Balance revenue and settlement accounts nightly and prepare for the next day.
• Address guest concerns professionally and perform other duties as assigned.

Skills

Customer service

Attention to detail

Problem solving

Team spirit

Job description

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join our outstanding Front Desk team as a Night Auditor!

We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Complimentary parking/ employee meals provided

Here is what you will be doing each day:

Run audit reports/journals from the front office system, Point of Service and the computer. Make corrections and adjustments and handle all computer problems that might occur throughout the shift. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations. Perform any other job related duties as assigned.

Does this sound like you?

You provide outstanding customer service interactions, and it's engrained in who you are. You are excited at the idea of working alongside a team to achieve top notch service and you don't shy away from guest concerns. You have a keen eye for detail and understand the importance of guest experience from check-in until check-out. You feel comfortable addressing conflicts when they arise and making it right for our guests every time. The pride you have in your organizational and time management skills will be a great benefit in this role. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life.

Why Crescent?

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts