Night Auditor

CROWN HOTEL & TRAVEL MANAGEMENT LLC; College Heights (SC); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Supplemental insurance

Enhanced PTO

Paid training

Great company culture

Job summary

Crown Hotel & Travel Management, LLC is seeking a Night Auditor to balance the day’s accounts and assist guests with overnight requests. You will manage end-of-day procedures, allocate rooms, and coordinate guest services.

The position is in the Front Office department with on-site responsibilities. A strong guest-service mindset and basic computer skills are required.

Qualifications

• High school diploma or equivalent required.
• Prefer at least one year of related experience.
• Basic computer knowledge and ability to multitask.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.

Responsibilities

• Be able to work a flexible schedule.
• Wear a provided uniform and nametag at all times.
• Perform routine cleaning and maintain front desk supplies.
• Manage cash drawer and end-of-day balance with accuracy.
• Assist guests with requests and provide local information.
• Coordinate guest arrivals, rooms, and travel arrangements.
• Handle guest complaints and inquiries professionally.
• Maintain security and safety procedures for guests.

Skills

Customer service

Communication

Organization

Time management

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Night Auditor

8 days ago Requisition ID: 1768

Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry.

• Insurance (Medical, Dental and Vision)
• Supplemental Insurance
• Enhanced Paid Time Off (PTO) Plan
• Paid Training
• Fantastic Company Culture

Department

Front Office

Supervisors: Front Office Manager and General Manager

Job Summary

The night auditor is responsible for a great successful guest experience with any guest who enters the hotel. The night auditor needs to be able to assist guests with their overnight requests and balance accounts from the day shift. Job duties may include the following:

• Handling end-of-day bookkeeping, auditing, and account reconciliation
• Overseeing the property as manager on duty during their shift
• Taking the details of all arriving guests including payment information
• Allocating rooms to all guests
• Making travel arrangements for the guests
• Providing information to guests about the procedures, policies and facilities of the hotel
• Providing the guest with the necessary tourism information
• Making reservations on behalf of the guests for live entertainment, cinema and even sightseeing tours
• Handling all customer complaints and queries
• Taking messages for the visitors
• Issuing receipts to the guests
• Calculating the guest bills
• Making accommodation reservations for guests who may be relocating
• Coordinating the delivery of guest laundry needs as well as special requests
• Ensuring the safety and security of all guests
• Maintain all guest reservations in accordance with credit card security requirements
• Balance and properly account for cash drawer at the desk for each shift
• Maintain all training requirements as set forth by General Manager
• Assisting guests with safety deposit box forms and keys as outlined by GM
• Other duties as assigned by FOM, GM, Sales Manager

Job Duties and Responsibilities

• Be able to work a flexible schedule
• Wear a provided uniform and nametag at all times on the property
• Perform routine cleaning throughout the work area to include dusting, mopping, vacuuming, and organizational needs, etc.
• Maintain proper equipment and supply inventory for the front desk; follow hotel operations procedures and communicate with the General Manager to ensure that orders are placed for any needed equipment, repairs, and supplies
• Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department
• Smile, acknowledge, and greet guests while in guest rooms, in front of the house, or any other area of the hotel
• Announce presence and enter guest rooms in accordance with Company standards and procedures
• Respond to guest’s requests for immediate repairs
• Assist other employees in various assignments, such as collecting/delivering dirty linen to laundry, and assisting laundry or housekeeping, as needed
• Report lost-and-found items in accordance with hotel procedures

Job Requirements

• High school diploma or equivalent
• Prefer at least one (1) year of related experience
• Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
• Must display very good organization and time management skills
• Must be able to walk and climb/descend stairs approximately 20% of the time
• Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
• Must be able to regularly lift and carry up to 20 pounds without assistance
• To always maintain a high standard of personal hygiene and appearance

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.