Night Auditor

Merani Hotel Group; City of Niagara Falls (NY); On-site; USD 26,000 - 32,000; Part time

Benefits offered by this job

Paid Time Off

401K & Employer Match

Health Insurance

Vision Insurance

Dental Insurance

Health Savings Account

Life Insurance

Disability Insurance

Employee Discounts

Job summary

Merani Hotel Group is seeking a Part Time Guest Service Agent at Crowne Plaza Riverside, Niagara Falls, NY 14304. The role requires excellent guest interaction, accuracy in cash handling, and maintaining front desk operations with a professional demeanor.

Responsibilities include nightly audits, revenue reporting, security procedures, and ensuring safety compliance. Strong communication and composure under busy conditions are essential, with prior guest relations training preferred.

Qualifications

• Ability to communicate in English clearly and pleasantly with guests/visitors, management, and co-workers to their understanding, both in person and by telephone.
• Ability legible written communications and clear directions.
• Ability to complete accurate mathematical calculations.
• Ability to prompt positive relations with all individuals who either approach the Front Desk or make contact by phone.
• Ability to work well under pressure with excessive arrivals/departures within any given period.
• Previous guest relations training.

Responsibilities

• Perform all Guest Service Agent duties and functions.
• Complete nightly audit process according to hotel procedures; complete daily revenue sheet, room revenue and room status reports.
• Provide security for guests and property by controlling room keys, verifying cash banks, making safe drops, preparing cash reports, following credit card verification procedures, and reporting and complying with specified security/safety regulations.
• Investigate or analyze out-of-balance situations.
• Create adjustments or corrections to accounts as needed.
• Print and distribute various required computer audit reports.
• Have knowledge of hotel fire and safety procedures.

Skills

English communication

Written communication

Mathematical calculations

Guest relations

Front desk demeanor

Handling pressure

Education

High school diploma

Job description

Job Details

Job Location: Crowne Plaza Riverside - Niagara Falls, NY 14304, Position Type: Part Time, Education Level: High School Or Equivalent, Salary Range: $19.00 - $23.00 Hourly, Travel Percentage: None, Job Shift: Any, Job Category: Hospitality - Hotel, SALARY RANGE:$19-$23/hour- based on work experience

Employee Benefits

• Paid Time Off
• 401K & Employer Match
• Health Insurance
• Vision Insurance
• Dental Insurance
• Health Savings Account
• Life Insurance
• Disability Insurance
• Employee Discounts

Qualifications

• Ability to communicate in English clearly and pleasantly with guests/visitors, management, and co-workers to their understanding, both in person and by telephone.
• Ability legible written communications and clear directions.
• Ability to complete accurate mathematical calculations.
• Ability to prompt positive relations with all individuals who either approach the Front Desk or make contact by phone.
• Ability to work well under pressure with excessive arrivals/departures within any given period.
• Ability to remain stationary at assigned post for extended periods of time including any paid lunch periods.
• Previous guest relations training.

Essential Job Functions

• Responsible for all Guest Service Agent duties and functions (see Guest Service Representative Job Description).
• Responsible for nightly audit process according to hotel proceduresComplete daily revenue sheet, room revenue and room status reports.
• Provide security for guests and property by controlling room keys, verifying cash banks, making safe drops, preparing cash reports, following credit card verification procedures, and reporting and complying with specified security/safety regulations.
• Investigate or analyze out-of-balance situations.
• Create adjustments or corrections to accounts as needed.
• Print and distribute various required computer audit reports.
• Have knowledge of hotel fire and safety procedures.