Night Auditor

The Crescent Hotels Group; Charlotte (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel is seeking a Night Auditor who is outgoing and guest service-oriented. Responsibilities include balancing revenues, managing front desk operations, and resolving guest issues. Ideal candidates will have previous hotel experience and strong customer service skills.

Benefits

Medical, dental and vision insurance

Matching 401k

Employee assistance program

Free life insurance

Paid time off

Holiday pay

Hotel discount program

Free lunch

Qualifications

• At least 1 year of hotel night audit or front desk experience.
• Ability to communicate in English.

Responsibilities

• Balance room, restaurant and bar revenues.
• Manage overnight front desk operations.
• Resolve guest related issues and complaints.

Skills

Customer Service

Mathematical Skills

Communication

Job description

Description

DoubleTree by the Galleria is looking for an outgoing, highly motivated and guest service-oriented Night Auditor. If you're passionate about hospitality, and have great customer service skills, apply today!

Required Skills and Abilities:

-At least one (1) year of previous hotel night audit or hotel front desk experience required.

-Flexible to work any overnight shift, including holidays and weekends.

-Must have the ability to communicate in English.

-Basic mathematical skills and ability to make accurate mathematical calculations.

-Previous direct customer service experience.

Job Description:

-Balance room, restaurant and bar revenues, post and balance charges and settlements, maintain files and reset the systems for next day operations.

-Prepare daily restaurant revenue report data by auditing point of service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.

-Run audit reports and input revenue/expenses/allowances to generate the daily reports.

-Resolve guest related issues and complaints.

-Manage overnight front desk operations and work with hotel security to help ensure safety measures are maintained.

Benefits:

• Medical, dental and vision insurance
• Matching 401k
• Employee assistance program
• Free life insurance
• Paid time off
• Holiday pay
• Hotel discount program
• Free lunch

Qualifications

Hotel Night Auditor

Behaviors

• Team Player: Works well as a member of a group (Required)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Required)
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Required)

Motivations

• Preferred

  Goal Completion: Inspired to perform well by the completion of tasks

• Required

  Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

• Required

  Self-Starter: Inspired to perform without outside help

• Required

  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Experience

• Required

  1 years:

  Hotel Night Auditor

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts