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NIGHT AUDITOR
Part Time Burbank, CA, US
2 days ago Requisition ID: 1527
Reports To: General Manager
Requirements:
- Minimum of a high school diploma. Higher level of education preferred.
- 3 years hotel front office experience with a minimum of 1 -2 years as a Night Auditor.
- Must be able to work night shifts and weekends (3-4 Days a week).
- Night Audit and Front Desk Experience required.
General Responsibilities:
- Ensure proper completion of all front office and night audit duties.
- Direct and coordinate the activities of all night shift staff.
- Effectively, properly, and accurately analyze the day’s operating results and perform daily assigned duties
- including:
- Conduct the Night Audit in accordance with Fine Hospitality standards.
- Operations analysis and reporting:
- Accounts Payable
- Accounts Receivable and direct billing
- End of day statistics
- Labor hours
- Daily Flash Report (DFR)
- Front office room inspection reports
- Prospecting for lead generation
Primary Functions:
- Accounting
- Properly and accurately conduct the audit and accounting functions in a timely manner and transmit the
- information to the corporate office.
- Prepare and transmit the payroll information and statistics.
- Prepare and distribute the Daily Flash Report (DFR)
- Reconciles credit card transactions and cash received for the day
- Profit
- Prepare and distribute the daily cost per occupied room (CPOR) data and statistics.
- Quality
- Compile and enter the data from the Front Office Room Inspection forms
- Perform the regular Front Office duties.
- Work Ethic
- Demonstrate a high level of integrity, take ownership of personal and team actions, communicate
- effectively, nurture a positive, professional work environment.
Specific Responsibilities:
- Send a daily end of the day activity and accomplishment email to the General Manager and a copy to the FHG Director of Operations.
- To provide accurate and timely reports for the General Manager to review.
- Be proficient on the use of the Property Management System and be able to train front desk personnel on
- the system.
- Balance and audit for accuracy.
- Transmit credit card batches.
- Complete and transmit daily management and accounting reports
- Have a good understanding of all of hotel operating procedures.
- Review front office communications logs.
- Supervise delegated responsibilities and follows up.
- Be able to use all front office equipment such as credit card machine, copier, and fax.
- Inform the General Manager of any unique situations, or unusual developments in front office operations.
- Handle guest complaints effectively and tactfully at all times.
- Be able to coordinate and efficient handling of incoming phone calls, emails, facsimiles, and messages.
- Understand the Chart of Accounts.
- Process reservations by mail, telephone, fax and central reservation systems referrals.
- Process reservations received from sales office and other hotel departments.
- Be knowledgeable of room types and offered rate plans.
- Fully understand hotel’s franchise policy on guaranteed reservations and no- shows.
- Willing to assist in other areas as required, including but not limited to trash disposal in all public areas.
- Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.
- Good team player
- Well-groomed and professional appearance.
- Open with praise, discrete with criticism.
Performance Standards:
- Performance shall be measured by:
- Keeping current with reporting properly, accurately, and in a timely fashion.
- Timely sending accurate Daily Flash Reports (DFR)
- Checking and sending timely and complete New Hire Packets.