Night Auditor/ Evening Shift Guest Service Agent

Drury Hotels; Blue Springs (MO); On-site; Full time

Job summary

Drury Hotels is hiring for a front desk position located in Blue Springs, Missouri. This role involves checking guests in and out, providing outstanding customer service, managing cash handling, and maintaining cleanliness in the lobby area. Candidates should possess strong customer service skills and the ability to handle multiple tasks efficiently. The role offers competitive hourly wages and opportunities for career growth.

Benefits

Quarterly bonuses up to $3200/year

Flexible scheduling

Paid time off

Hotel discounts and free room nights

Medical, dental, vision, and life insurance

Company-matched 401(k)

Qualifications

• Ability to take direction and speak English clearly.
• Ability to relate to the public warmly and provide hospitable service.
• Thorough knowledge of hotel policies and procedures.

Responsibilities

• Perform front desk functions including checking guests in/out and cash handling.
• Ensure exceptional guest experience by providing courteous and friendly service.
• Maintain cleanliness and organization of the front desk lobby area.

Skills

Customer service

Cash handling

Attention to detail

Multitasking

Job description

Starting wage $17.25- $18.75 hourly

Property Location:

20300 E. 42nd Street South - Blue Springs, Missouri 64015

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives -Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth -Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being -Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement -Company-matched 401(k)
• Award-winning- Ranked among Forbes' Best Midsize Employers (2024)

BASIC FUNCTION & JOB DUTIES:

Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc. Responsible for auditing the previous day’s receipts to verify and balance entries, runs reports and verifies accuracy of information. May also assist with set up of breakfast. May include food preparation, set up, service and/or cleaning. Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone. Responsible for guest safety and security during overnight hours.

Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

GENERAL KNOWLEDGE, SKILL AND ABILITY:

Requires ability to take written and verbal direction and speak English clearly and read English. Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment. Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.

Requires thorough knowledge of Drury Hotels’ policies and procedures, for guest services. Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities. Maintains the front desk lobby area in a clean and organized manner. Complies with hotel’s safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel. Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift.

Rise. Shine. Work Happy.

Hiring Immediately!