Night Auditor

Crescent Hotels & Resorts; Austin (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Crescent Hotels & Resorts in Austin, TX, is seeking a Night Auditor to join their Front Office Team. In this role, you'll ensure smooth operations during overnight shifts, handle guest check-ins, manage reservations, and maintain financial records. This position requires a detail-oriented individual with strong customer service skills and prior hotel experience. Join a team that values diversity and strives for an exceptional workplace environment.

Benefits

Exceptional benefit plan for associates & family

401K matching program

Flexible scheduling

Competitive wages

Travel discounts for family

Qualifications

• 1-2 years of hotel front office experience or Night Auditor experience.
• Passion for quality service and guest satisfaction.
• Experience with Opera is a plus.

Responsibilities

• Provide excellent customer service to guests during the overnight shift.
• Check in guests, answer phones, and manage reservations.
• Balance cash drawer and reconcile accounts accurately.

Skills

Customer Service

Communication

Attention to Detail

Problem Solving

Computer Skills

Tools

Opera

Job description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright

Located in the heart of Downtown Austin and just a few minutes from University of Texas, the Hotel Indigo/Holiday Inn Express and Suites Downtown Austin - University are looking for our next great team member to join our Front Office Team and fill the role of Night Auditor.

We are committed to providing you with:

• An exceptional benefit plan for associates & family members
• 401K matching program
• Flexible scheduling to allow you to focus on what is important to you
• Highly competitive wages
• Discounts with our Crescent managed properties in North America for you & your family members along with IHG Hotels Discounts Worldwide.

Here is what you will be doing each day:

You will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly during the overnight shift. You will check in guests, answer phones and take reservations, respond to guest complaints, requests and emergencies, process invoices, reconcile accounts, balance the cash drawer and log receipts, Investigate and resolve out-of-balance accounts, keep accurate financial records and ledgers, help prepare for forecasts and audits.

Does this sound like you?

You have at least 1-2 years of hotel front office experience or prior experience as a Night Auditor. You have an eye for detail and a passion to provide quality of service to our guests. Prior experience with Opera a plus, excellent computer, customer service and communication skills.

Our Differences Are What Makes Us Great:

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.