Night Auditor

White Lodging Services, Inc.; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in hospitality is hiring for a Night Auditor who will ensure the efficient operation of the front desk and provide excellent guest service. This role involves balancing transactions, responding to emergencies, and maintaining guest confidentiality, with opportunities for professional growth and benefits such as health insurance and paid time off.

Benefits

DailyPay option

Day 1 Medical, Dental and Vision insurance

Vacation/Paid Time Off (PTO) with rollover

Complimentary wellness tools

Unlimited referral bonuses

401(k) with company match

Leadership development

Tuition reimbursement

Discounts on hotel rooms, dining, and other experiences

Qualifications

• Passion for customer service.
• Ability to work independently.
• Strong attention to detail and organization skills.

Responsibilities

• Assist guests efficiently in all front desk functions.
• Balance all hotel and restaurant transactions daily.
• Respond to emergency situations and resolve guest complaints.

Skills

Customer Service

Attention to Detail

Organization Skills

Job description

Summary:

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Responsibilities

What You'll Do * A Night Auditor will assist guests efficiently, courteously, and professionally in all front desk related functions * Provide excellent guest service * Balance all hotel and restaurant transactions daily, including credit cards, cash, and change funds * Consistently follow all credit, cash-handling, and accounting procedures * Run various audits and reports and record all revenues and statistics accurately * Read, analyze, interpret, and effectively explain items such as common reports, guest folios and emergency procedures * Maintain privacy and confidentiality of all guest and hotel information * Effectively respond to and resolve guest concerns or complaints * Respond to emergency situations * Perform other duties as assigned What You'll Bring * A Night Auditor will have a passion for customer service * Ability to work independently while supporting hotel operations * Strong attention to detail and organization skills * Previous hospitality experience is preferred, but not required * A willingness to work nights, weekends, and holidays as necessary * The ability to lift, carry, or otherwise move up to 10 lbs. regularly and the ability to stand for long periods of time

Other Information

* DailyPay option * Day 1 Medical, Dental and Vision insurance * Vacation/Paid Time Off (PTO) with rollover * Complimentary wellness tools * Unlimited referral bonuses * 401(k) with company match * Hostcare Resources healthcare concierge * Leadership development * Tuition reimbursement * Discounts on hotel rooms, dining, and other travel/entertainment experiences * Multiple hotels in each market = more opportunities White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Location Code: 2558