Night Audit (Weekends)

Hampton Inn & Suites Cranberry; Cranberry Township (Butler County); On-site; USD 32,000 - 42,000; Full time

Job summary

The Hampton Inn & Suites Cranberry is seeking a dedicated Front Desk Supervisor to oversee guest services, balance daily totals, and ensure smooth nightly closeouts.

You will interact with guests and vendors, maintain service standards, and support restaurant/bar operations as needed. The role emphasizes accuracy, communication, and adherence to health and safety guidelines.

Qualifications

• High school diploma or equivalent required.
• At least one year of relevant front desk experience.
• Excellent guest relations and communication skills.
• Strong math and computer skills.
• Knowledge of health and safety regulations.
• Ability to work with guests and vendors.

Responsibilities

• Balance revenue and settlement accounts nightly.
• Prepare and review daily reports and ledgers.
• Supervise front desk, guest services, and phone operations.
• Coordinate with front desk and restaurant closures.
• Maintain documentation and report discrepancies.

Skills

Guest relations

Communication

Computer skills

Front desk operations

Leadership

Health & safety

Multi-tasking

Education

High school diploma

Tools

MS Office

Job description

Description

• Run audit reports and journals from all credit card and computer systems.
• Input revenue, expenses, and allowance to generate required daily reports such as the Guest Ledger Summary and the Daily Bar Summary.
• Prepare daily Bar Revenue Report data by auditing Micros tapes and journals to breakdown revenue, covers, waiters’ fees, tips paid out, and settlements by type and cashier.
• Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day’s operations.
• Make corrections and adjustments and handle any computer issues that may arise.
• Ensure all reports and back-up vouchers are complete and filed properly.
• Ensure all necessary copies of documentation and reports of daily work are distributed to the proper department.
• Review and correct discrepancies in the Front Desk System.
• Coordinate with the front desk and restaurant\bar closing to facilitate a smooth operation of file maintenance and reset of systems for next day operations.
• Ability to communicate effectively with guests, vendors, and other associates.
• Ability to adhere to all applicable Federal, state, local, safety, and health standards.
• Ability to assist with the design and preparation of statistical reports and presentations as needed.
• Perform front desk supervisor, guest service agent, and telephone operator duties as needed.
• Ability to accurately reports information.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Other duties may be assigned by the immediate supervisor or General Manager.

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

EOE/M/F/V/D.

Requirements

• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity, standing for extended period of time.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Must have a comprehensive knowledge of service standards, guest relations, and etiquette.
• Must have a comprehensive knowledge of all applicable Federal, state, and local health and safety regulations.
• Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates.
• Must have excellent mathematical and computer skills.
• High school education and relevant training and experience required. Additional education preferred.
• At least one year of relevant experience required.