Night Audit

StepStone Hospitality; Clayton (MO); On-site; USD 32,000 - 52,000; Full time

Job summary

StepStone Hospitality is seeking a hotel front desk supervisor/guest services agent to manage daily financial reconciliations and audit reports while maintaining efficient front desk operations.

You will collaborate with the front desk, restaurant/bar teams to ensure accurate reporting, guest satisfaction, and compliant operations, with emphasis on accuracy and service quality.

Qualifications

• High school education and relevant training/experience.
• Excellent math and computer skills.
• Strong English communication with guests.
• Ability to handle reports and audits.
• Awareness of health and safety regulations.

Responsibilities

• Run audit reports and journals from all credit card and computer systems.
• Input revenue, expenses, and allowance to generate daily reports.
• Prepare daily Bar Revenue Report data by auditing Micros tapes/journals.
• Balance revenue and settlement accounts nightly; reset systems for next day.
• Make corrections and adjustments and handle computer issues.
• Ensure all reports and back-up vouchers are complete and filed properly.
• Distribute documentation and reports to proper departments.
• Review and correct Front Desk System discrepancies.
• Coordinate with front desk and restaurant/bar closing for next day operations.
• Communicate effectively with guests, vendors, and associates.
• Adhere to Federal, state, local health/safety standards.
• Assist design and preparation of statistical reports and presentations.
• Perform front desk supervisor, guest service agent, and telephone operator duties as needed.
• Report information accurately and follow StepStone/hotel policies.

Skills

Communication

English

Math

Computer skills

Education

High school diploma and relevant training

Job description

Description

• Run audit reports and journals from all credit card and computer systems.
• Input revenue, expenses, and allowance to generate required daily reports such as the Guest Ledger Summary and the Daily Bar Summary.
• Prepare daily Bar Revenue Report data by auditing Micros tapes and journals to breakdown revenue, covers, waiters’ fees, tips paid out, and settlements by type and cashier.
• Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day’s operations.
• Make corrections and adjustments and handle any computer issues that may arise.
• Ensure all reports and back-up vouchers are complete and filed properly.
• Ensure all necessary copies of documentation and reports of daily work are distributed to the proper department.
• Review and correct discrepancies in the Front Desk System.
• Coordinate with the front desk and restaurant\bar closing to facilitate a smooth operation of file maintenance and reset of systems for next day operations.
• Ability to communicate effectively with guests, vendors, and other associates.
• Ability to adhere to all applicable Federal, state, local, safety, and health standards.
• Ability to assist with the design and preparation of statistical reports and presentations as needed.
• Perform front desk supervisor, guest service agent, and telephone operator duties as needed.
• Ability to accurately reports information.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Other duties may be assigned by the immediate supervisor or General Manager.

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

EOE/M/F/V/D.

Requirements

• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity, standing for extended period of time.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Must have a comprehensive knowledge of service standards, guest relations, and etiquette.
• Must have a comprehensive knowledge of all applicable Federal, state, and local health and safety regulations.
• Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates.
• Must have excellent mathematical and computer skills.
• High school education and relevant training and experience required. Additional education preferred.
• At least one year of relevant experience required.
• CPR training and first aid training preferred.
• Additional language ability preferred.