Night Audit Supervisor - Lead Overnight Front Desk

Concord Hospitality Brand; Durham (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental & vision

Life and disability insurance

401(k) with company match

Tuition assistance

Discounted room rates

Training & career advancement

Job summary

Concord Hospitality is seeking a Night Audit Supervisor to oversee nightly Front Office and Night Audit operations. You will act as the primary contact for guests and hotel departments during the overnight shift and ensure accurate reporting and a safe, welcoming environment.

You will supervise night audit staff, train and schedule, reconcile daily tasks, and produce next-day reports. Strong communication and independent night-shift work are essential.

Qualifications

• Supervisory experience in front office or night audit operations.
• Strong decision-making skills with knowledge of hotel policies and procedures.
• Excellent oral and written communication skills.
• Good telephone etiquette and professional demeanor.
• Ability to work independently during overnight shifts.
• Commitment to guest satisfaction, safety, and operational excellence.

Responsibilities

• Supervise night audit employees, including training, scheduling, and performance reviews.
• Reconcile and complete daily front desk work; run trial balance to post rooms and close the day.
• Generate accounts receivable and next-day reports for Front Office, Housekeeping, Sales, and Executive Office.
• Investigate service and safety issues, initiate incident reports, and monitor investigations to timely resolution.
• Check guests in and out, operate telephone lines, and assist with guest needs.
• Escort guests to rooms when feasible and provide courteous support throughout the shift.
• Carry out additional duties and reasonable management requests as assigned.

Skills

Supervisory experience

Decision-making

Communication

Telephone etiquette

Independent night shift

Guest satisfaction

Job description

Concord Hospitality is seeking a Night Audit Supervisor to oversee nightly Front Office and Night Audit operations. You will act as the primary contact for guests and hotel departments during the overnight shift and ensure accurate reporting and a safe, welcoming environment.

You will supervise night audit staff, train and schedule, reconcile daily tasks, and produce next-day reports. Strong communication and independent night-shift work are essential.