Night Audit Supervisor

HHM Hospitality; Florida; On-site; USD 32,000 - 48,000; Full time

Job summary

An established industry player in hospitality is seeking a Night Auditor Supervisor to ensure smooth nightly operations and guest satisfaction. In this vital role, you will balance accounts, supervise night auditors, and resolve guest inquiries. This position offers a unique opportunity for growth, with potential career paths leading to Front Office Supervisor or Manager roles. Join a dynamic team that values excellence and service, and contribute to a culture that prioritizes guest satisfaction and operational efficiency.

Qualifications

• 1 to 3 years of related experience required.
• Previous night audit/accounting experience is preferred.

Responsibilities

• Balance revenue and settle accounts nightly.
• Supervise and train night auditors on the same shift.
• Resolve guest complaints and ensure satisfaction.

Skills

Bookkeeping

Customer Service

Problem Solving

Excel

Education

High School Diploma

Tools

BRAINS Network

Job description

Overview

Opportunity: Night Auditor Supervisor

Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.

Potential Career Path

Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager

Essential Job Functions

• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Keep records of room availability and guests' accounts, manually or using computers.
• Prepare and distribute daily reports.
• Supervise and train any night auditor working same shift.
• Audit and reconcile cashiers.
• Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Input and update financial information into BRAINS network.
• Check guests/in out and perform Guest Service Agents tasks.
• Respond to guest inquiries and resolve complaints.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits and wear protective safety equipment.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.

Position Requirements

• High School diploma or equivalent preferred.
• Previous night audit/accounting experience or equivalent training required.
• Computer knowledge/Excel and arithmetic skills required.
• FSD is a plus, required within 90 days of employment.
• 1 to 3 years of related experience.

Work Environment and Context

• Work schedule varies and may include working on holidays, and weekends.
• Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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