Night Audit Supervisor

Plazahotelelpaso; Boston (MA); On-site; USD 30,000 - 47,000; Full time

Job summary

HHM Hotels in Boston is seeking a Temporary Night Auditor Supervisor to balance revenue, settle accounts, and prepare nightly reports. You will supervise the night auditor on shift, reconcile cashiers and credit card transactions, and handle guest inquiries to maintain satisfaction.

Proficiency in Excel and BRAINS network is preferred. The role requires a high school diploma, 1–3 years in related work, and willingness to work nights, weekends, and holidays as needed.

Qualifications

• Night audit and accounting experience or related training is preferred.
• Strong math abilities and basic computer skills, including Excel.
• Proven reliability in a nighttime operations role.

Responsibilities

• Balance revenue and conduct nightly audits.
• Maintain and file records; update guest accounts.
• Prepare and distribute daily reports.
• Supervise and train any night auditor on shift.
• Audit and reconcile cashiers’ transactions and credit cards.
• Address guest inquiries and resolve issues to boost satisfaction.
• Input financial data into BRAINS network and ensure accuracy.

Skills

Night audit

Guest service

Arithmetic

Excel

Education

High School diploma

Tools

BRAINS network

Job description

Opportunity: Temporary Night Auditor Supervisor

Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.

Potential Career Path

Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager

Essential Job Functions

• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Keep records of room availability and guests' accounts, manually or using computers.
• Prepare and distribute daily reports.
• Supervise and train any night auditor working same shift.
• Audit and reconcile cashiers.
• Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Input and update financial information into BRAINS network.
• Check guests/in out and perform Guest Service Agents tasks.
• Respond to guest inquiries and resolve complaints.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits and wear protective safety equipment.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.

Position Requirements

• High School diploma or equivalent preferred.
• Previous night audit/accounting experience or equivalent training required.
• Computer knowledge/Excel and arithmetic skills required.
• FSD is a plus, required within 90 days of employment.
• 1 to 3 years of related experience.

Work Environment and Context

• Work schedule varies and may include working on holidays, and weekends.
• Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels