Night Audit Part Time (2 nights Friday and Saturday)

Wright Investments, Inc.; Jackson (WY); Hybrid; USD 38,000 - 46,000; Full time

Job summary

Wright Investments, Inc. is seeking a Night Auditor to balance daily revenue and expenses while delivering exceptional guest service. This role may serve as manager-on-duty and ensures smooth overnight hotel operations, including check-in/out, front desk support, and accurate reporting.

Ideal candidates have relevant experience, strong attention to detail, and proficiency with computer applications. The position requires availability on weekends and holidays and a professional, friendly demeanor.

Qualifications

• One year of experience in a similar position or guest service role with night audit duties.
• Knowledge of accounting procedures and strong attention to detail.
• Ability to communicate clearly and professionally with guests and colleagues.
• Ability to operate a variety of computer applications.
• Availability to work weekends, holidays, overtime, and alternating shifts.

Responsibilities

• Post charges and transactions to guest accounts.
• Maintain and transfer charges to master accounts.
• Investigate out-of-balance situations and correct as needed.
• Prepare daily revenue summaries and front office reports.
• Perform end-of-day system procedures for the next day.
• Act as night manager-on-duty and complete MOD report.
• Assist guests with check-in/out and rate questions.
• Resolve guest complaints using the hotel method, escalating when needed.
• Complete end-of-shift deposits according to cash-handling standards.
• Maintain security awareness and report risks to supervisors.
• Keep work areas clean and organized; maintain safe habits.

Skills

Attention to detail

Communication

Accounting procedures

Computer applications

Guest service

Shift flexibility

Job description

Night Auditor

Position Summary

The Night Auditor is responsible for balancing the daily revenue and expense transactions for the hotel while providing exceptional guest service in a professional and genuinely friendly manner. This role may also serve as the manager-on-duty during the shift and ensures the successful overnight functioning of the Front Office.

Key Responsibilities

• Post appropriate charges and transactions to guest accounts.
• Maintain, review, post, and/or transfer charges and deposits to master accounts.
• Investigate or analyze out-of-balance situations and complete necessary corrections.
• Prepare daily revenue summaries and front office statistical reports.
• Perform end-of-day system procedures and prepare systems for the next day’s operations.
• Serve as night manager-on-duty as assigned and complete the MOD report.
• Assist guests with check-in, check-out, and general inquiries regarding rates, room types, amenities, and local area information.
• Resolve guest complaints using the company’s Guest Service Recovery method, escalating when necessary.
• Complete end-of-shift reports and deposits following company cash-handling standards.
• Maintain awareness of security and safety concerns and notify supervisors of risks.
• Keep work areas clean and organized and maintain safe work habits.
• Perform additional duties as needed, required, or directed.

Qualifications

• One year of experience in a similar position or guest service agent experience with relief night audit responsibilities preferred.
• Knowledge of accounting procedures and strong attention to detail.
• Ability to communicate clearly and professionally through proper grammar and active listening.
• Ability to operate a variety of computer applications.
• Availability to work weekends, holidays, overtime, and alternating shifts.
• Ability to stand for prolonged periods (up to 4 hours or more).
• Ability to perform very light, infrequent physical movements such as bending, stretching, stooping, or squatting.
• Primarily indoor work environment within hotel facilities.