Night Audit - Hotel Guest Service Agent

EVEN Hotel Portland - Beaverton; United States; On-site; USD 22,000 - 30,000; Full time

Job summary

EVEN Hotel Portland - Beaverton is seeking a Night Audit/Guest Service Agent for the overnight shift. You will greet and register guests, balance accounts, and post room charges, tax and local calls to folios while delivering outstanding service.

The role requires hotel front desk experience, comfort with evenings/nights, and the ability to multitask in a busy environment. Opera knowledge is a plus; potential for full-time or part-time status.

Qualifications

• High School diploma or equivalent required; college coursework helpful.
• Experience in a hotel or related field required.
• Must have hotel front desk experience and strong guest service orientation.
• Ability to multi-task, stay detail-oriented, and problem-solve with internal/external guests.
• Must convey information clearly and work well under pressure.
• Knowledge of Opera/Opera Cloud is a plus.

Responsibilities

• Greet and register guests, handle reservations, and operate the front desk.
• Balance department incomes; post room charges, tax, and local calls to folios.
• Provide attentive, courteous service and assist guests throughout their stay.
• Handle check-ins/check-outs in a friendly and efficient manner.
• Maintain professional appearance and comply with brand standards.
• Support coordination with other hotel departments as needed.

Skills

Customer service

Multitasking

Attention to detail

Problem solving

Clear communication

Numeracy/basic arithmetic

Reading/Writing

Logic reasoning

Microsoft Office

Teamwork

Ability to handle stressful situations

Education

High School diploma or equivalent

Tools

Opera/Opera Cloud

Job description

Job Description

Description:

Night Audit -Guest Service Agent

Hiring Full Time and Part Time

11PM-7AM

***MUST HAVE HOTEL FRONT DESK EXPERIENCE***

Job Summary

Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

PRIMARY OBJECTIVE:

Verifies the correctness of guest accounts by balancing each department’s income. Posts room and tax and local phone charges to guest folios.

Education & Experience

• High School diploma or equivalent required; College course work in related field helpful.
• Experience in a hotel or a related field required.
• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
• Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.
• Ability to read, comprehend and write simple instructions and/or short correspondence and memos.
• Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations.
• An operational knowledge of Microsoft Office suite.
• Must be willing and can work a varied schedule that may include evenings, nights, weekends and holidays.
• Holds an understanding of hotel products and guest services (i.e., lifestyle, full service, etc.).
• Ability to participate in the creation of an enjoyable work environment.
• Experience with Opera or Opera Cloud a plus.

Job Duties & Functions

• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Maintain regular attendance in compliance with Timberland Hotel Ventures & Holdings, LLC standards, as required by scheduling, which will vary according to the needs of the hotel.
• Always comply with Timberland Hotel Ventures & Holdings, LLC policies, standards, and regulations to encourage safe and efficient hotel operations.
• Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; always maintain a friendly and warm demeanor.
• Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
• Handle requests for information, mail, and messages in an efficient and courteous manner.
• Answer guest inquiries about hotel service, facilities and hours of operation.
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
• Be aware of all rates, packages, and special promotions; Be familiar with all in-house groups; Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow rate quoting scenario.
• Be familiar with all Timberland Hotel Ventures & Holdings, LLC policies and house rules as well as hospitality terminology.
• Have knowledge of and assist in emergency procedures as required.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Fully comprehend and