Night Audit & Guest Services Specialist

bmihospitality; Lynnwood (WA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision offered after qualification period

Competitive performance bonuses - potential for up to $600 monthly

401k with match offered after qualification period

Employee discounts at Hilton Hotels worldwide

Washington State Paid Sick Leave

Vacation time accrued based on hours worked

Overtime pay for holidays worked - 10 holidays per year

Free parking

Job summary

bmihospitality is seeking a Night Auditor at Embassy Suites by Hilton Seattle North Lynnwood. This role requires providing exceptional guest service, managing guest accounts, and running nightly audit reports.

The ideal candidate should be flexible in their schedule, with a preference for past customer service experience. Competitive benefits include medical coverage and performance bonuses.

Qualifications

• Must be able to stand for extended periods of time.
• Be outgoing and friendly.
• Prior customer service experience is preferred.

Responsibilities

• Provide exceptional guest service to all hotel guests.
• Greet and check guests into and out of the hotel.
• Handle guest requests and concerns professionally.
• Manage guest accounts, including cash and credit transactions.
• Run nightly audit reports.
• Answer phone calls.

Skills

Customer service

Flexibility in scheduling

Cash and credit transaction handling

Job description

bmihospitality is seeking a Night Auditor at Embassy Suites by Hilton Seattle North Lynnwood. This role requires providing exceptional guest service, managing guest accounts, and running nightly audit reports.

The ideal candidate should be flexible in their schedule, with a preference for past customer service experience. Competitive benefits include medical coverage and performance bonuses.