Night Audit/Front Desk

Candlewood Suites Louisville North; Clarksville (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality provider is seeking a Front Desk Agent/Night Auditor to deliver exceptional service to guests at Candlewood Suites Louisville North. The successful candidate will handle guest interactions, manage check-ins, and ensure a smooth operational workflow during both day and night shifts. A background in hotel operations and excellent customer service skills will be essential for this role.

Qualifications

• Previous work experience in a similar role.
• Understanding of travel planning websites like Booking and TripAdvisor.

Responsibilities

• Maintain high level of service and hospitality.
• Deal promptly with guest concerns.
• Post guest charges and handle payments.

Skills

Customer service attitude

Excellent communication

Organizational skills

Tools

Hotel reservations software

Job description

Description

Role Responsibilities:

As a Front Desk Agent/Night Auditor you have the responsibility to give our guest the best hospitality experience they can have by assisting guest efficiently, courteously and professionally at all times.

The ideal candidate can work day shifts and over night shifts and serve as Night Audit 2 days a week.

• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in a timely manner.
• Post guest charges, collect payments and follow all cash handling procedures that are required.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Skills:

• Previous work experience in a similar role
• Experiences with some hotel reservations software
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Source: Hospitality Online