Night Audit

Hotel Saint Vincent; New Orleans (LA); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Dental Insurance

Health Insurance

Life Insurance

Vision Insurance

Holiday pay after 90 days ofemployment

PTO

Employee discounts at our restaurants

Job summary

Hotel Saint Vincent in New Orleans seeks a part-time Front Desk Agent to welcome guests, handle check-in/check-out, and manage front desk operations with accuracy and a friendly demeanor.

You will provide guest services, answer inquiries about local attractions, and perform end-of-day procedures, ensuring smooth operation during graveyard shifts. Prior hotel front desk experience is preferred and reliability is essential.

Qualifications

• Hotel Experience Preferred
• Good practical and technical skills
• Ability in maths, science, and IT
• The ability to work quickly and under pressure
• An awareness of health and safety legislation
• Physical mobility and stamina required
• Ability to follow instruction
• Detail-oriented
• Professional attitude is required
• Ability to work independently
• Excellent time management skills
• Previous customer service experience preferred
• Good communication skills are an asset
• Good organizational skill

Responsibilities

• Post room charges and taxes to guest accounts.
• Post charges to guest accounts that have not been posted or incurred on the night audit shift.
• Transfer charges and deposits to master accounts.
• Check that all charges are assigned to the appropriate departments.
• Verify that all transactions at the front desk are supported by documentary evidence and correctly posted.
• Ensure room rates are correct and posted to guest accounts.
• Monitor coupons, discounts, and other promotional programs.
• Function as a front desk agent for check-in and check-out procedures.

Job description

Job DetailsJob Location: Hotel Saint Vincent Nola - New Orleans, LA 70130Position Type: Part TimeTravel Percentage: NoneJob Shift: GraveyardJob Category: Hospitality - HotelAt Hotel Saint Vincent, we have a dedicated, enthusiastic team of employees. We take pride in our employees and the products and services we provide. We consider ourselves leaders in the field of authentic hospitality. We strive to create unforgettable experiences by blending food, service, and design seamlessly. Our core values are Good neighbors, Generous, Authentic, Kind & Honest, Fun-Loving, Inclusive, and Service Driven.

ABOUT HOTEL SAINT VINCENT (STV)

Located in a landmark 1861 building in the Lower Garden District of New Orleans, Hotel Saint Vincent is a 75-room hotel from Austin-based hospitality group McGuire Moorman Lambert Hospitality, a hotel started in 2021 by industry veterans Larry McGuire, Tom Moorman, and Liz Lambert. An architectural icon in the Lower Garden District since its conception in the 1860s, the red brick Beaux Arts-era style building was originally founded as The Saint Vincent's Infant Asylum by Irish immigrant Margaret Haughery, a bakery owner and philanthropist celebrated for her humanitarian services in New Orleans. Keeping much of the original architecture, Hotel Saint Vincent honors the property's storied past and Margaret's legacy through a highly considered restoration—incorporating an elegant, modern design that complements the property's historic character.

The following benefits are available to full-time employees

• Dental Insurance
• Health Insurance
• Life Insurance
• Vision Insurance
• Holiday pay after 90 days of employment
• PTO
• Employee discounts at our restaurants

Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front-office operating statistics.

Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Post room charges and room taxes to guest accounts, including guest transactions not posted during the day by the front office cashier.

ESSENTIAL JOB FUNCTIONS

• Post room charges and taxes to guest accounts.
• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
• Transfer charges and deposits to master accounts.
• Checks to see that all charges are assigned to the appropriate departments.
• To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary, and that they have been correctly posted and allocated into the PMS system.
• To verify that all charges posted from the POS software the software had reached the correct guest folios and also not missing.
• Verifies all account postings and balances.
• Verifies that room rates are correct and posts those rates to guest accounts.
• Monitors the current status of coupons, discounts, and other promotional programs.
• Is able to function as a front desk agent, especially in terms of check-in and check-out procedures.
• Tracks room revenues, occupancy percentages, and other front office statistics.
• Prepares a summary of cash, check, and credit card activities.
• Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.
• Follow the End of Day / Night Audit Checklist

SUPPORTIVE FUNCTIONS

• Must have complete knowledge of emergency procedures.
• Balance the day’s charges, making corrections as necessary.
• Performs wake-up calls.
• Run the end-of-day process in the property management software (PMS).
• Respond to guest needs, special requests, and complaints, and alert the appropriate manager as needed
• Summarizes results of operations for management.
• Provide customer service to guests, including information about hotel services, activities, and local attractions
• Assist co-workers, as requested
• Deliver and retrieve items/extra amenities on loan to guests e.g., iron and ironing boards
• Ensure the security of guest rooms

Qualifications

• Hotel Experience Preferred
• Good practical and technical skills
• Ability in maths, science, and IT
• The ability to work quickly and under pressure
• An awareness of health and safety legislation
• Physical mobility and stamina required
• Ability to follow instruction
• Detail-oriented
• Professional attitude is required
• Ability to work independently
• Excellent time management skills
• Previous customer service experience preferred
• Good communication skills are an asset
• Good organizational skill