Night Audit

Defoor Hospitality Group; Chattanooga (TN); On-site; USD 27,000 - 43,000; Full time

Job summary

Defoor Hospitality Group is seeking a Night Auditor to oversee the 3rd shift, handle night audit reporting, and support front desk operations. The role requires balancing daily hotel activities, responding to guests, and performing basic accounting tasks.

The ideal candidate will have strong customer service skills, be able to work nights, and understand hotel systems while maintaining brand standards and 100% guest satisfaction.

Qualifications

• Prior customer service experience.
• Prior accounting experience is preferred.

Responsibilities

• Respond to guests upon entry to the lobby and provide courteous service.
• Balance the day’s business and maintain accurate records.
• Operate hotel systems (PBX, PMS) and ensure security of cash drawer.
• Complete shift checklists and perform clerical tasks as assigned.
• Communicate effectively with guests, staff, and management.
• Maintain brand standards and a clean, professional work area.

Skills

Flexible night shifts

Customer service

Multi-tasking

Teamwork

Communication

Cash handling

Basic math

Education

Prior customer service experience

Prior accounting experience preferred

Job description

Description

Job Title: Night Auditor Department: Front Office

Reports to: Front Office Manager Status: Non-Exempt / Hourly

Job Summary:

Processing of night audit reporting and oversight of 3rd shift hotel operations. Responds to and services the guests’ needs. Responsible for balancing the daily operations of the hotel. Performs a variety of clerical duties including basic computer work and simple accounting tasks.

Duties/Responsibilities:

• Self-starting personality with an even disposition to effectively communicate with guests, team members and community.
• Perform any other job related duties as assigned.
• Respond to guest immediately upon entering the lobby, 10-5 Rule should be maintained at all times.
• Balancing the day’s business in a neat and orderly fashion, in a reasonable amount of time.
• Must be able to work all night, but also be available for other shifts at front desk.
• Complete knowledge of all hotel systems including phone PBX system, key lock system, PMS reservation systems.
• Complete all tasks described on the relevant shift check list during shift.
• Knowledge of fire alarm system and evacuation procedures.
• Reviewing the credit of guest accounts daily and follow-up if action is required.
• Must have knowledge of surrounding area.
• Keep cash drawer secure and in balance throughout the shift.
• Sell and upsell rooms to walk ins and phone reservations.
• Know and adhere to hotel brand standards as well as Legacy Hotel Partners standards.
• Maintain a clean and attractive work area, uniform, and person.
• Maintain a constant goal of 100% occupancy and 100% guest satisfaction.
• Must have good telephone skills.
• Must have patience and understanding for every person that is encountered.
• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Interacts with internal and external customers in a positive, professional and accommodating manner.

Required Skills/Abilities:

• Must have a flexible schedule and ability to work nights any day of the week, including weekends and holidays.
• Must have exceptional customer service skills
• Demonstrated ability to perform multiple tasks in a busy environment and remain flexible
• Ability to work well in a team environment
• Must have a self-starting personality with an even disposition to effectively communicate with guests and staff.
• Possess excellent written, verbal, and organizational skills. Computer literacy and financial management a must.
• Must have a good work ethic, be honest and work well with others.
• Must have good cash handling skills, able to make change, manage cash drawer.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Education and Experience:

• Prior customer service experience.
• Prior accounting experience is preferred.

Supervisory Responsibilities:

• None.

Physical Requirements:

• Stand/walk on feet for 8 hours and work in a restrictive space/environment.
• Must have eyesight enabling vision both near and far.
• Finger dexterity to type, to write, and work on a computer.
• Must speak in a clear, understandable voice, hear at a basic level, and understand English.
• Must be able to bend, stretch arms overhead and lift and/or carry up to 30 pounds.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

The company is an Equal Opportunity Employer and complies with ADA regulations as applicable. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.