Night Audit

Hampton Inn & Suites Buffalo - Downtown; Buffalo (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

401(k) with employer match

Paid vacation and sick time

Paid holidays

Tuition reimbursement

Flexible spending account

Company paid life insurance

Company paid short-term disability

Long-term disability insurance

Employee assistance program

Hotel discounts

Wellness programs

Employee appreciation events

Learning and development opportunities

Employee referral program

Job summary

Hampton Inn Buffalo Downtown is seeking a Night Auditor to join their team. The Night Auditor oversees overnight front desk operations, greets guests, processes check-ins and check-outs using the property management system, and balances accounts to ensure accuracy.

The ideal candidate has hotel experience, strong computer skills (Word, Excel), a valid driver’s license may be needed in some locations, and a high school diploma. The shift is overnight 11 PM to 7 AM with weekend availability.

Qualifications

• Customer service experience in hotel settings preferred.
• Hilton experience is a plus.
• Strong attention to detail and accuracy.

Responsibilities

• Greet guests and complete check-in/check-out using the property management system.
• Handle cash, credit card information and related transactions.
• Identify guest needs and provide information about hotel services and amenities.
• Take reservations, input data into the system, update or cancel as requested.
• Organize shift paperwork, balance room accounts and investigate discrepancies.

Skills

Customer service

Hilton experience

Attention to detail

Education

High School diploma or equivalent

Tools

Property management system

Word

Excel

Intranet

Job description

Hampton Inn & Suites Buffalo - Downtown
220 Delaware Avenue
Buffalo, NY 14202, USA

• Travel Required : No

Description

Hampton Inn & Suites by Hilton-Buffalo Downtown, 220 Delaware Avenue, Buffalo, NY 14202

Hampton Inn Buffalo Downtown is seeking a Night Auditor to join their team!

Our Hampton Inn & Suites with 140 beautifully appointed rooms/suites is located just off I-190 and is in the heart of Buffalo. Just two blocks away is the free downtown train, the NFTA Metro. The KeyBank Center or Canalside for sports, entertainment, and activities are only one mile away. The Hampton Inn and Suites by Hilton is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Night Auditor is the face of the hotel during overnight hours and provides superior service to all guests. Responsibilities include:

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property.
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers inputs all pertinent information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit.

About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

Pay range: $18.00 - $19.00

What You Bring:

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.
• Hilton experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval .
• Typical Schedule : Overnights, 11 PM- 7 AM Weekend Availability needed

Skills

Microsoft Office

Novice

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Travel Required

No

Behaviors

Leader

Inspires teammates to follow them

Enthusiastic

Shows intense and eager enjoyment and interest

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Self-Starter

Inspired to perform without outside help

Goal Completion

Inspired to perform well by the completion of tasks

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.