Night Audit

Townsend Management Company, LLC in; Birmingham (MI); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Success Coach every Thursday

50% off restaurant bill for up to six

401 (k)

Discounted Bus Passes

Free meals during shift

PTO Program

Job summary

The Townsend Hotel in Birmingham, MI, is seeking a Night Audit (Administrative) to provide friendly, professional service and manage nightly financial reconciliations. You will assist guests with check-in/check-out, respond to inquiries, and handle reservations when needed.

The role requires at least a high school diploma and hospitality experience; a Bachelor’s is preferred, with strong Excel and hotel PMS skills. Knowledge of the Metro-Detroit area is a plus.

Qualifications

• High school graduate or equivalent degree required.
• Bachelor degree preferred.
• One year of experience in hospitality industry or equivalent.
• Fluent foreign language skills preferred.

Responsibilities

• Provide friendly, professional, and timely service to all guests.
• Assist guests with check-in and check-out procedures.
• Respond promptly to guest inquiries, requests, directions, and concerns.
• Handle guest mail and messages accurately and confidentially.
• Answer and route incoming phone calls to the appropriate departments.
• Take reservations when the reservations agent is unavailable.
• Assist valet and room service operations as needed.
• Perform nightly audits to ensure all accounts are balanced and accurate.
• Review and reconcile transactions including room charges, food and beverage, banquet, valet, dry cleaning, internet, and movie charges.
• Audit city ledger accounts, reservation deposits, and credit card transactions.
• Transfer charges and deposits to appropriate master accounts.
• Prepare and distribute daily revenue and audit reports.

Skills

Customer service

Communication

Multitasking

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Word

Hotel property management systems

Job description

Night Audit (Administrative)

RESPONSIBILITIES

• Provide friendly, professional, and timely service to all guests
• Assist guests with check-in and check-out procedures
• Respond promptly to guest inquiries, requests, directions, and concerns
• Handle guest mail and messages accurately and confidentially
• Answer and route incoming phone calls to the appropriate departments
• Take reservations when the reservations agent is unavailable
• Assist valet and room service operations as needed
• Perform nightly audits to ensure all accounts are balanced and accurate
• Review and reconcile transactions including room charges, food and beverage, banquet, valet, dry cleaning, internet, and movie charges
• Audit city ledger accounts, reservation deposits, and credit card transactions
• Transfer charges and deposits to appropriate master accounts
• Prepare and distribute daily revenue and audit reports

BENEFITS

• Success Coach every Thursday
• Fifty percent off your restaurant bill for up to six guests
• 401 (k)
• Discounted Bus Passes
• Free meals during shift
• PTO Program
• & so much more!

Physical Demands: Must be able to see computer screens, data reports and other business documents. Must be able to hear well enough to communicate with coworkers, associates and customers, attend meetings and prepare company information and assigned tasks. Requires walking and standing for significant periods of time. Must be able to write, type and use the phone system.

Environmental Conditions: Office setting

Essential Skills: Requires knowledge of the hotel business policies, procedures and services. Must possess the ability to communicate positively with guests and co-workers. Must be able to work with differing computer software, including but not limited to: Microsoft Excel, Microsoft Word and Hotel property management systems. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information. Must have knowledge of the Metro-Detroit area, local attractions, sporting teams, concert venues, dining and shopping options etc. Must be able to professionally represent the hotel. Must be detailed oriented, and able to manage multiple priorities in a fast-paced luxury hotel environment.

Education/Vocational Preparation: High school graduate or equivalent degree required. Bachelor degree preferred. One year of experience in the hospitality industry or equivalent. Fluent foreign language skills preferred.

The Townsend Hotel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All employment is decided based on qualifications, merit, and business need. This policy applies to all terms and conditions of employment.