Night Admissions Counselor - Mental Health Intake (7pm-7am)

Erlanger Behavioral Health Hospital; Chattanooga (TN); On-site; USD 30,000 - 45,000; Full time

Job summary

Erlanger Behavioral Health Hospital is seeking an Admissions Counselor for 7p-7a to facilitate admissions, conduct clinical intake assessments, and manage utilization review processes. The role focuses on ensuring patients receive appropriate care and optimal use of benefits and resources.

Responsibilities include responding to inquiries, developing therapeutic relationships with patients and families, coordinating admissions and transfers, and maintaining accurate medical records for payor

Qualifications

• Bachelor’s degree in a social services field required (if state allows).
• Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred.
• One or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.

Responsibilities

• Respond to inquiries about the facility within facility policy timeframes.
• Develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure patient benefits are active at the time of admission.
• Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
• Coordinate admission and transfer from referral sources and between levels of care within the facility.
• Maintain knowledge of milieu management.
• Communicate projected admissions to designated internal representatives promptly.
• Ensure all clinical information from referral sources or patients is received prior to patient admission.
• Schedule and complete pre-admission assessments, consult with admitting physician and communicate disposition recommendations.
• Prepare and maintain medical record documentation for payor authorization.
• Complete initial pre-authorization for treatment and admission prior to admission, when possible.
• Admit the patient to the registration and accounting system and complete forms.
• Demonstrate a positive, empathetic, and professional attitude toward customers.
• Coordinate care for patients not being admitted and ensure follow-up care and referrals.
• Demonstrate urgency for patient safety and provide excellent customer service.
• Conduct safety checks and ensure supervision at 15-minute intervals as needed.

Skills

Clinical intake

Admissions coordination

Utilization review

Patient safety

Education

Bachelor's degree in social services

Master's degree in social services or RN

Job description

Erlanger Behavioral Health Hospital is seeking an Admissions Counselor for 7p-7a to facilitate admissions, conduct clinical intake assessments, and manage utilization review processes. The role focuses on ensuring patients receive appropriate care and optimal use of benefits and resources.

Responsibilities include responding to inquiries, developing therapeutic relationships with patients and families, coordinating admissions and transfers, and maintaining accurate medical records for payor