Nickelodeon Universe Ride Operator II - Seasonal

Crayola Experience; BLOOMINGTON (MN); On-site; Full time

Job summary

A vibrant entertainment company seeks a Nickelodeon Universe Ride Operator II to deliver exceptional service and ensure guest safety. The ideal candidate will operate rides, assist guests, and maintain a welcoming environment at the Mall of America. This seasonal position requires flexible availability and experience in guest services.

Benefits

Team member discounts

Free Nickelodeon Universe ride passes

Generous tuition reimbursement

Discounted Metro Transit pass

401(k) match

Qualifications

• Must be at least 16 years of age.
• Proof of driver’s license required.
• Previous guest service experience preferred.

Responsibilities

• Operate rides safely while focusing on guest service.
• Communicate effectively with guests and ensure their safety.
• Manage cash handling and ticket scanning procedures.

Skills

Communication

Detail oriented

Safety minded

Multi-tasking

Job description

Nickelodeon Universe Ride Operator II - Seasonal

Bloomington, MN, USA

Job Description

Posted Tuesday, April 29, 2025 at 5:00 AM

Must be available to work a minimum of three of the Monday-Friday, 9:00am - 5:30pm shifts.

Must be able to provide proof of a driver's license.

PURPOSE: To provide the best possible service to guests while safely operating mechanical and non-mechanical rides and attractions with a focus on Star Express, the train ride in the Mall. Embody and support our company mission, vision, and values.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

• Provide exceptional guest service by greeting and conversing with guests and determining their needs.
• Operate Star Express as well as other rides and attractions following MOA procedure as trained.
• Drive Star Express through MOA common areas while monitoring the safety of guests on the ride as well as those in the vicinity not on the ride.
• Able to communicate with guests efficiently, sometimes while simultaneously performing other duties and during challenging situations.
• Ring and count out funds accurately and timely following established cash handling procedures.
• Load and unload guests as trained.
• Properly enforce all height and rider safety requirements and scan guests’ tickets.
• Ensure that all guests are properly restrained prior to the start of the ride cycle.
• Carefully monitor the safety of the guests inside and outside of the ride during the entire ride cycle.
• Use the microphone to communicate instructions or concerns with guests.
• Engage with riders using a script throughout the 10-minute ride.
• Ensure the overall safety of guests while on the ride as well as in the ride area.
• Communicate with guests about chaperone and rider safety policies.
• Provide excellent guest service when handling guest questions, concerns, and managing ride areas.
• Regularly work independently with minimal supervision.
• Participate in daily operation audits and supervision observations.
• Cross train with other MOA departments and willing to assist with other departments when needed.
• Maintain a clean, organized workspace and assist with the cleanliness and appearance of the Mall.
• Maintain a professional and enthusiastic demeanor when interacting with guests.
• Maintain a professional and presentable appearance, in accordance with MOA appearance standards.
• Work a flexible schedule, including weekends, evenings, holidays, and high-volume days.
• Additional duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Must be at least 16 years of age.
• Proof of driver’s license required.
• Must have excellent verbal communication skills.
• Must be detail oriented and able to multi-task.
• Must be observant and safety minded.
• Previous guest service experience preferred.
• Previous experience in the amusement industry preferred.
• Previous point of sale experience including cash handling preferred.

PHYSICAL JOB REQUIREMENTS:

While performing the duties of this job, the team member will frequently be required to speak and listen to guests in order to understand their needs and communicate a solution. Team member must also possess a level of hearing that will continuously allow them to be aware of their surroundings and recognize when a guest needs their attention. Specific vision abilities required by this job include frequent close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Team members are required to be able to tolerate multiple sensory stimuli at once while performing their duties. These stimuli may include: loud auditory/noise, smells/olfactory, bright lights, colors, motion, and other visual stimuli.

• Walk: Infrequently, about 30% of the time
• Stand: Infrequently, about 25% of the time
• Sit: Occasionally, about 66% of the time
• Bend/Stoop: Occasionally, about 50% of the time
• Kneel/Squat: Infrequently, about 25% of the time
• Climb: Rarely, about 10% of the time
• Lift/Carry
  • Less than 10lb: Infrequently, about 15% of the time
  • 11-25lb: Infrequently, about 15% of the time
  • 26-50lb: Rarely, about 10% of the time
  • Over 50lb: Rarely, about 10% of the time
• Push/Pull, up to 40lb: Occasionally, about 50% of the time
• Twist: Occasionally, about 50% of the time
• Reach above shoulders: Rarely, about 10% of the time
• Reach at or below shoulders: Infrequently, about 20% of the time
• Reach at/below waist: Occasionally, about 50% of the time
• Dexterity: Frequently, about 80% of the time
  • Use of both hands is required to operate rides

Mall of America is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color,age, sex, gender identity, sexual orientation, religion, marital status, genetic information, pregnancy, national origin, citizenship, physical/mental disability, military status, or any other basis prohibited by law.

Starting pay:

$16

Pay is based on many aspects which vary based on position. These include labor markets and, in some instances, may include education, work experience and certifications. In addition to your pay, Mall of America is passionate about the future of our team members, we want to ensure you have a wealth of support and resources, to care for yourself and your loved ones. Our one-of-a-kind job perks for most team members include, team member discounts, free Nickelodeon Universe ride passes, Teladoc, Employee Assistance Program, generous tuition reimbursement, and discounted Metro Transit pass. Mall of America offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your loved one’s care for your whole selves. Other benefits for eligible team members include 401(k) match, short term disability, long term disability, paid parental leave, and paid vacation. Find competitive benefits from financial and education to well-being and beyond atJob Perks + Benefits | Mall of America