Niche Markets Manager

Central Pacific Bank; Hilo (HI); On-site; USD 120,000 - 180,000; Full time

Job summary

Central Pacific Bank is seeking a senior leader to manage a high-value client portfolio and a team focused on commercial lending and deposit relationships. The role prioritizes profitability, adherence to lending policies, and a proactive sales management process to expand market share.

The position emphasizes coaching, cross-functional collaboration, and active client relationship management while aligning with the Bank’s core values and compliance standards.

Qualifications

• 7+ years of experience in commercial lending and deposit gathering.
• Exemplary record of success in commercial lending with strong business development results and good credit track record.
• 4+ years of management experience, preferably involving customer relationship management.

Responsibilities

• Team Focused Leadership: Create a team environment, communicate effectively, ensure quality and promptness of output, develop team members, collaborate with other areas of the Bank.
• Financial Results and/or Efficiencies: Lead the team to reach or exceed financial goals, coach members, seek opportunities and implement efficiencies.
• Relationship Banking: Build trust with clients, seek opportunities to delight clients, manage client relationships to high standards.
• Risk Management/Compliance: Ensure policies and procedures, prudently manage credits, monitor exceptions and delinquencies, identify risks, educate clients about risks.
• Personal / Professional Development: Lead team participation in Bank functions, community involvement, and continuous learning.

Skills

Team leadership

Communication

Relationship management

Strategic sales

Credit risk awareness

Education

Bachelor’s degree in business administration or related field

Job description

Position Function

Responsible for managing and growing a team portfolio of high valued clients in loan and deposit accounts/relationships that meet with established lending and operational policies and provides maximum profitability to the Bank with a minimum of risk. Establishes and sustains an effective sales and sales management processes to develop a motivated and productive sales force, and to increase market penetration of business and retail products and services in alignment with the Bank's corporate objectives.

Performs all duties and interacts with internal and external customers in a manner aligned with the Company's Core Values of Voyaging Spirit and Positively Ohana; Customer Experience Competencies of Customer Interaction, Empowerment and Ownership; and Basic Skills of Listening, Oral Communication, Written Communication, Action Orientated, Thoroughness, Problem Solving.

Primary Accountabilities

Team Focused Leadership

• Create a team environment where individuals can thrive.
• Communicate actively and effectively.
• Primarily responsible for the quality and promptness of the team’s output.
• Primarily responsible for the development of team members.
• Lead the team to work well with other areas of the Bank.

Financial Results and/or Efficiencies

• Lead the team to reach or exceed its financial goals.
• Coach team members to reach or exceed their financial goals.
• Constantly seek and create opportunities for the team.
• Constantly seek and implement efficiencies for the team.

Relationship Banking

• Lead the team to build trust and provide value to clients.
• Lead the team to constantly seek opportunities to surprise and delight clients.
• Be the example and set high standards in managing client relationships.

Risk Management/Compliance

• Lead the team to understand and observe policies and procedures.
• Lead the team to manage credits prudently and identify loan-re-grades promptly.
• Oversee ticklers, exceptions, and delinquencies.
• Lead the team to be aware of potential risks in the marketplace and within industries.
• Lead the team to educate and advise clients of potential risks.

Personal / Professional Development

• Lead the team to participate in Bank functions and training sessions.
• Lead the team to participate in non-profit and other community endeavors.
• Lead the team by being an example of continuous learning and development.

Minimum Qualifications

Education

• Bachelor’s degree in business administration or related field required.

Experience

• 7+ years of experience in commercial lending and deposit gathering, or equivalent experience required.
• Exemplary record of success in commercial lending as evidenced by strong business development results, coupled with good credit track record required.
• 4+ years of management experience, preferably involving customer relationship management required.

Physical Requirements & Working Conditions

• Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
• Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
• Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
• Must be able to read and understand bank-related documents.
• Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.