NHG GENERAL MGR (601+RMS & >$12M)

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Fallon (NV); On-site; USD 70,000 - 110,000; Full time

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) Fallon, NV is seeking a Lodging Operations Manager to lead NHG lodging facilities in accordance with DoD and NHG guidelines. The incumbent reports to an NHG Regional Vice President and oversees performance, maintenance, and guest services to ensure compliance and excellence.

The role requires 5+ years in hotel or institutional management, strong budgeting skills, and experience coordinating maintenance, safety, and staffing.

Qualifications

• 3 years of administrative or operational experience in hospitality management or related fields.
• 5 years of progressively responsible experience in hotel/motel or institutional management, with budgeting and procurement exposure.
• Experience coordinating maintenance, safety, sanitation, and guest services in a lodging program.
• Knowledge of DoD/NHG guidelines or government lodging operations is a plus.

Responsibilities

• Oversee NHG lodging facilities to ensure compliance with NHG guidelines and standards.
• Coordinate minor construction, painting, and preventive maintenance activities.
• Manage operating records, cash control, and inventory assets.
• Ensure safety, sanitation, and security compliance for guests and staff.
• Develop and administer budgets and financial plans for NHG operations.
• Interact with guests to resolve inquiries and complaints professionally.
• Utilize PMS and CORE-HMS systems for reservations and inventory management.
• Lead staffing, scheduling, and training to meet program standards.
• Maintain liaison with NHG lodging programs, vendors, and authorities within the local area.

Skills

Hotel operations

Budgeting

Staffing

Contract management

Education

Bachelor's degree in Hospitality Management

Tools

Property Management System

Job description

Job Summary

Manages one or more NEXCOM Hospitality Group NHG lodging facility to ensure performance is within established NHG guidelines and standards. The incumbent of this position reports directly to a NHG Regional Vice President.

Duties and Responsibilities

• Operates a professional Department of Defense DoD lodging operation consistent with those services and amenities provided in a commercial mid-scale hotel for guests in a Temporary Duty TDY Permanent Change of Station PCS or Leisure status.
• Coordinates the alteration minor construction painting and preventive maintenance of NHG facilities.
• Provides oversight for a recurring facility preventive maintenance program and maximizes funding and services supporting effective maintenance efforts.
• Responsible for the proper maintenance of operating records files cash control receipts and the custody and security of supplies and equipment fixed assets etc.
• Conducts inspections of all areas of NHG Lodging operation s and identifies problems and or deficiencies and implements appropriate corrective measures and follows up to ensure deficiencies are corrected.
• Ensures compliance with all safety fire and sanitation regulations and ensures the safety security of NHG guests and associates. - Coordinates service requirements with the Contract Specialist for those items supplies services and labor which lend themselves to contract negotiation procedures following NEXCOM policies and procedures.
• Develops and administers operating and equipment budgets in conjunction with NHG Headquarters.
• Maintains accountability for the safeguarding of all funds.
• Provides short and long range financial plans to ensure program goals are met.
• Participates in the development and execution of the installation NHG business plan annual budget and capital plans .
• Meets or exceeds budgeted profit margins by accurately forecasting revenues and expenses prepares timely well-planned annual budgets that accurately reflect the property s potential business plan.
• Maintains contact with guests to ensure satisfaction and responds to all inquiries and complaints in a professional and timely manner in accordance with program standards.
• Provides customer-facing integration execution and management of services and resources at the installation level.
• Utilizes the NHG Property Management System PMS to access guest information and retrieve reservation information for analytics and forecasting.
• Utilizes the Enterprise Inventory Management System CORE-HMS to verify room inventories and modify inventory availability for multiple sales channels e.g. Call Center Defense Travel System DTS DoD lodging website etc. to maximize utilization and revenue generating opportunities.
• Processes local reservations reservations through the Central Reservation Center and maintains the Property Management System.
• Markets the NHG program using technology with approved online print and local resources to ensure patrons are aware of the availability of lodging assets and programs.
• Manages real property resources and provides advice on renovations improvements and minor and or major construction.
• Maintains liaison with all NHG lodging programs and other activities vendors suppliers and other appropriate authorities within the local area to ensure adequate levels of guest services and to establish maximum vendor relations.
• Develops performance work statements for contract services and measures compliance through inspections audits and customer critiques.
• Maintains accountability for the requisition receipt and storage of all inventory consumable non- consumable minor property and fixed assets.
• Coordinates with fiscal oversight during reviews of minor property and fixed assets.
• Ensures lodging operational costs are fully reimbursed when establishing rates for support services provided to other Programs e.g. MWR Unaccompanied Housing etc. .
• Attends lodging training to ensure training efforts result in improving performance in operational management service delivery and proper training of employees to meet program standards and developmental expectations.
• Supervises associates and provides adequate staffing in accordance with staffing standards for areas of responsibility.
• Ensures training of associates through Learning Management System supervises schedules of work approves vacation and coordinates with the appropriate Human Resources office regarding personnel matters.
• Responsible for implementing NHG policies and procedures.
• Carries out EEO policies and communicates support of these policies to subordinates.
• May be called upon to maintain operations during inclement weather and or other emergencies.

Performs other related duties as assigned.

The incumbent of this position must file a Financial Disclosure Report OGE 450 Form as required.

A total of 8 years of experience consisting of the following:

General Experience

3 years of experience in administrative technical or other responsible work which enabled the applicant to gain a general knowledge of operational practices and procedures skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment.

Or Substitution Of Education Of Experience

1 year of academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4-year bachelor s degree for 3 years of general experience.

And Specialized Experience

5 years of progressively responsible experience that provided an in-depth knowledge of hotel motel or institutional management or other related service industry management and operations. Such experience should include background in most of the following procurement of supplies and equipment operational efficiency sanitation internal finance controls budgeting staffing room design and decorating or similar work which demonstrated the knowledge and abilities of the operational area.

Primary Location

United States-Nevada-Fallon

Organization

NGIS FALLON

Schedule

Full-Time (35 + hours)