NG911 NYPD QA Tester

Peer Consulting Resources Inc.; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Peer Consulting Resources Inc. seeks an NG911 QA Analyst / SME to support QA testing, review vendor test plans, and validate call handling, dispatch, and logging systems used by emergency response teams.

The role is based in Brooklyn, NY with a hybrid work arrangement and approximately 35 hours per week. Candidates should have experience with NG911, CAD, and logging/recording QA, along with SIT, UAT, SAT, ATP testing, test script development, and defect tracking.

Qualifications

• Experience with software lifecycle test phases including ATP, SAT, UAT, and SIT.
• Develop Logging and Recording test scenarios and comprehensive test scripts from business requirements for functional, system, and integration testing.
• Participated in functional, integration, system, DB validation, automation, manual, and performance testing on NG911 Class 2, Logging & Recording project.

Responsibilities

• Review vendor test plans and validate call handling, dispatch, and logging systems.
• Execute and document test cases across functional, integration, system, and performance testing.
• Generate detailed test reports and track defects to resolution.
• Coordinate with remote teams and act as SME for CAD and NICE Inform applications.

Skills

NG911

QA testing

Test planning

SIT/UAT/SAT/ATP

Testing reports

Tools

NICE Inform

CAD

Job description

This position plays an important role in ensuring the reliability and performance of public safety systems by supporting QA testing, reviewing vendor test plans, and validating call handling, dispatch, and logging systems used by emergency response teams.

Position Overview:
Role: NG911 QA Analyst / SME
Location : Brooklyn, NY (Hybrid)
Working Hours : 35 hours / week
Project Focus: Next Generation 9-1-1 system upgrades (Call Handling, Class 1/2/3)
Key Skills: NG911, Computer Aided Dispatch (CAD), Logging & Recording QA, NICE Inform
Testing Experience: SIT, UAT, SAT, ATP, test script development, defect tracking

Required Skills and Experience:

• Experience with software lifecycle test phases, including ATP, SAT, UAT, and SIT.
• Develop Logging and Recording test scenarios and comprehensive test scripts based on business requirements for application functional, system, and integration testing.
• Participated in various testing stages such as functional, integration, system, DB validation, automation, manual, and performance testing on the NG911 Class 2, Logging & Recording project.
• Experience with generating detailed reports
• Team player as well as can work independently, and has experience working with remote teams
• Test documentation experience
• Tested all CRUD operations
• SME Computer Aided Dispatch (CAD)
• Participate in various testing stages such as functional, integration, system, DB validation, automation, manual, and performance testing on the NG911 Class 2, Logging & Recording project
• SME NICE Inform Logging and Recording Application

This role is ideal for professionals with experience in
public safety communications environments who have worked on
NG911, CAD systems, or emergency call recording platforms and enjoy contributing to mission-critical technology projects.