NG911 Administrative & Operations Specialist

STI; Raleigh (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

STI in Raleigh, NC is seeking an Administrative Support role to assist the NMAC Manager and Program Manager/Network Engineer with daily admin tasks, scheduling, documentation, and file management. The position includes travel arrangements, calendar management, and ensuring compliance with the State 911 Plan, plus support for reports, MOUs, and PSAP engagements.

Ideal candidates have strong organizational skills, proficiency with Microsoft Office 365, and the ability to manage multiple priorities

Qualifications

• Strong administrative, organizational, and documentation skills.
• Proficiency in Microsoft Office 365 and collaboration tools (Teams, SharePoint, Excel, Word).
• Effective written and verbal communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and ability to maintain accurate records.

Responsibilities

• Provide daily administrative support to NMAC Manager and Program Manager/Network Engineer.
• Schedule, document, file management, and calendar management.
• Coordinate travel arrangements and support P-care reconciliation.
• Maintain organized records and ensure compliance with the State 911 Plan.
• Assist in preparing reports, briefing materials, and MOUs.
• Support coordination of meetings, workshops, and PSAP engagements.
• Track project milestones and operational tasks for ESInet and NG911.
• Collaborate with staff to improve processes and service continuity.
• Maintain financial documentation and support AP/AR activities.

Skills

Administrative skills

MS Office 365

Teams & SharePoint

Written communication

Multitasking

Attention to detail

Financial records

Tools

Microsoft Office 365

Teams

SharePoint

Excel

Word

Job description

STI in Raleigh, NC is seeking an Administrative Support role to assist the NMAC Manager and Program Manager/Network Engineer with daily admin tasks, scheduling, documentation, and file management. The position includes travel arrangements, calendar management, and ensuring compliance with the State 911 Plan, plus support for reports, MOUs, and PSAP engagements.

Ideal candidates have strong organizational skills, proficiency with Microsoft Office 365, and the ability to manage multiple priorities