Overnight NG911 Support & Incident Coordinator

Intellibee; Raleigh (NC); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Long-Term Stability

Comprehensive Health Coverage

Future Planning (401k)

GC Assistance

Job summary

IntelliBee in Raleigh, NC is seeking a junior Network/Telecom Specialist to join the overnight operations team. The role focuses on monitoring, incident management, and coordinating with PSAPs and vendors to ensure quick service restoration.

The position is a four-month contract-to-hire opportunity requiring dependable, detail-oriented candidates with strong documentation and communication skills. Training will cover NG911 systems and incident procedures, with a path to a permanent state

Qualifications

• High school diploma or equivalent required.
• Ability to document technical issues clearly and follow procedures.
• Excellent customer service and communication skills.
• Experience with ticketing or case management systems is a plus.
• Willingness to learn NG911 technologies and operate overnight shifts.

Responsibilities

• Monitor statewide NG911 dashboards for alarms and outages.
• Create, update, and close incident records with timelines and vendor responses.
• Gather detailed information from PSAP personnel about issues and escalate as needed.
• Coordinate with NG911 vendors and PSAPs during troubleshooting and restoration.
• Provide clear status updates and maintain shift turnover notes.

Skills

Customer service

Documentation

Communication

Organizational skills

Overnight shift readiness

Independent work

Task prioritization

Willingness to learn

Education

High School Diploma or equivalent

Tools

Salesforce

Monitoring dashboards

Incident management tools

Job description

IntelliBee in Raleigh, NC is seeking a junior Network/Telecom Specialist to join the overnight operations team. The role focuses on monitoring, incident management, and coordinating with PSAPs and vendors to ensure quick service restoration.

The position is a four-month contract-to-hire opportunity requiring dependable, detail-oriented candidates with strong documentation and communication skills. Training will cover NG911 systems and incident procedures, with a path to a permanent state