Administrative Coordinator - Raleigh, NC (NG911/PSAP experience is required)

STI; Raleigh (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

STI in Raleigh, NC is seeking an Administrative Support role to assist the NMAC Manager and Program Manager/Network Engineer with daily admin tasks, scheduling, documentation, and file management. The position includes travel arrangements, calendar management, and ensuring compliance with the State 911 Plan, plus support for reports, MOUs, and PSAP engagements.

Ideal candidates have strong organizational skills, proficiency with Microsoft Office 365, and the ability to manage multiple priorities

Qualifications

• Strong administrative, organizational, and documentation skills.
• Proficiency in Microsoft Office 365 and collaboration tools (Teams, SharePoint, Excel, Word).
• Effective written and verbal communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and ability to maintain accurate records.

Responsibilities

• Provide daily administrative support to NMAC Manager and Program Manager/Network Engineer.
• Schedule, document, file management, and calendar management.
• Coordinate travel arrangements and support P-care reconciliation.
• Maintain organized records and ensure compliance with the State 911 Plan.
• Assist in preparing reports, briefing materials, and MOUs.
• Support coordination of meetings, workshops, and PSAP engagements.
• Track project milestones and operational tasks for ESInet and NG911.
• Collaborate with staff to improve processes and service continuity.
• Maintain financial documentation and support AP/AR activities.

Skills

Administrative skills

MS Office 365

Teams & SharePoint

Written communication

Multitasking

Attention to detail

Financial records

Tools

Microsoft Office 365

Teams

SharePoint

Excel

Word

Job description

Administrative Support

• Provide daily administrative support to NMAC Manager and Program Manager/Network Engineer, including scheduling, documentation, file management, P-care reconciliation, travel arrangement and calendar management.
• Maintain organized records and ensure administrative compliance with the State 911 Plan.
• Assist in preparing reports, correspondence, briefing materials, and presentations and MOUs.
• Support coordination of internal and external meetings, workshops, and PSAP-related engagements.

Operational Coordination

• Assist with tracking project milestones, follow‑ups, and operational tasks required for statewide ESInet and NG911 support.

Financial Support

• Assist the Financial Analyst to the Board with accounting responsibilities specific to the 911 surcharge fee collection.
• Support accounts payable tasks as assigned, including processing invoices, tracking expenditures, and ensuring adherence to fiscal policies.
• Maintain financial documentation and organize revenue/expense records related to NG911 operations.

Program & Process Support

• Help monitor administrative components of NG911 projects and initiatives.
• Contribute to process improvements that enhance efficiency, organization, and service continuity.
• Collaborate with staff and stakeholders to maintain consistency with standards established by the State 911 Board.

Required Skills & Qualifications

• Strong administrative, organizational, and documentation skills.
• Proficiency in Microsoft Office 365 and collaboration tools (Teams, SharePoint, Excel, Word).
• Effective written and verbal communication abilities.
• Ability to manage multiple priorities in a fast‑paced, service‑oriented environment.
• Strong attention to detail and ability to maintain accurate financial and operational records.

Preferred Qualifications

• Experience supporting government, public safety, or emergency communications programs.
• Familiarity with NG911, ESInet, or PSAP operations.
• Background in accounts receivable/accounts payable or financial tracking.

Working Conditions

• In person environment within the NC 911 Board at 3900 Wake Forest Road, Raleigh
• Occasional coordination with statewide PSAPs and external partners.
• Role may require assisting during critical operations or escalations.

Impact of the Position

This role is critical to ensuring seamless administrative, financial, and operational support for the NG911 program. By enabling structured coordination between the NMAC and PSAPs, the NG911 Administrative Specialist directly contributes to the reliability and efficiency.