NFINITY GLOBAL Looking for Regional IT Support Engineer at Remote

NFINITY GLOBAL; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

Join a dynamic and innovative company that values growth and collaboration. As a desktop technician, you'll be at the forefront of providing essential support in a vibrant corporate environment. Your role will involve hands-on troubleshooting and support for both Windows and Mac systems, ensuring users have the best experience possible. This position offers a unique opportunity to work in a supportive atmosphere where your ideas and contributions are valued. If you're looking for a place that encourages personal and professional growth while having fun at work, this is the perfect opportunity for you.

Qualifications

• 4-7 years experience in desktop services within a corporate environment.
• Bachelors' Degree plus industry experience required.

Responsibilities

• Provide hands-on desktop support for users in the office.
• Troubleshoot and resolve hardware, application, and networking issues.

Skills

Windows (XP/Windows7/Windows 10)

Mac systems

Remote troubleshooting

SCCM

2 factor authentication technologies (RSA)

Ticketing Tool (Remedy, ServiceNow)

Active Directory administration

Microsoft O365

Basic network troubleshooting (VPN, RSA, OKTA)

Customer service skills

Education

Bachelor's Degree

ITIL V3 Certification

MCSE Certification

Job description

Embrace Innovation & Change

We strive to be the best at what we do, and part of that initiative includes constantly looking for innovative ways to do things, expanding our available offerings, and staying ahead of the competition. We are a growing company, and we look for employees who can think outside of the box to find novel solutions and grow with us.

Pursue Growth & Learning

Once you’ve joined our team, we will want to understand your personal and professional goals so that we may support those goals as you progress both in life and your career. We believe that setting these goals and actively working towards them will bring you a measure of success beyond the walls of Nfinity.

Have Fun at Work & Build a Family Atmosphere

While we are serious about the quality of our work, we do not take ourselves too seriously. We want people that are engaged and look forward to the challenges of their work, and the company of their coworkers. We believe in the importance of bonding with your colleagues in order to improve communication channels in the workplace and “get stuff done” more efficiently. We encourage people to voice their opinion on how to make improvements, no matter the title on their business card. At the end of the day, we support each other’s growth and look out for each other because we care.

Location: Gurgaon

Position: Full time

DEPARTMENT DESCRIPTION

The Regional IT (RIT) organization provides Desktop Services and support functions to internal clients within a global corporate environment. The environment is primarily Microsoft Windows system with a growing number of Mac systems.

RIT functions include break/fix support, general troubleshooting, imaging and deployment, operational process and knowledge management development, and desktop life cycle management (procurement, support/asset management, refresh, reclamation).

POSITION SUMMARY

The RIT Team member working in the office is responsible for providing hands-on desktop support services for users at said office or locations co-located in the same city. RIT team requires a desktop technician with experience supporting computing systems to provide break/fix support for the computing environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Operating system imaging of laptops and desktops, scheduling, post imaging support & troubleshooting, remote operating system deployments, surplus equipment pickups, PC refresh, new hire system deployments.
2. Using knowledge and experience with Windows (XP/Windows7/Windows 10/Mac) to provide desktop hardware & software break/fix support.
3. Troubleshoot and resolve desktop hardware, application, printing and networking issues.
4. Work on projects as assigned.
5. Mentor and cross-skill P1 resources.
6. Resolve desktop issues according to defined IT/ITIL processes/procedures to meet service level objectives and user commitments.
7. Using excellent people and customer service skills, manage user expectations and address escalations according to defined processes.
8. Maintain hardware asset databases.
9. Collaborate with external vendor support teams to resolve issues.
10. Perform other duties as assigned.

SKILLS

1. Experience with Windows (XP/Windows7/Windows 10/Mac) providing desktop hardware & software break/fix support.
2. Experience in remote troubleshooting.
3. Knowledge/Experience on SCCM.
4. Knowledge/Experience on 2 factor authentication technologies like RSA.
5. Experience on Ticketing Tool like Remedy, ServiceNow etc.
6. Basic User & Security Group Active Directory administration.
7. Strong knowledge of Microsoft systems (Windows 7 & O365).
8. Troubleshoot basic network issues such as VPN, RSA, OKTA.
9. Knowledge of Microsoft Windows Operating systems and common COTS applications.
10. Proactive and self-motivated with demonstrated ability to self-manage job responsibilities, adhere to defined processes and meet service level and customer commitments.
11. Outstanding people skills and customer service orientation.
12. Excellent interpersonal and communication skills, both verbal & written.
13. Team player who enjoys working in a dynamic, rapidly changing environment and can effectively deliver on job responsibilities within aggressive timelines.

DESIRED CHARACTERISTICS

1. Detail oriented, analytical.
2. Ability to work independent of direct supervision; self-starting; Team Player.
3. Good organizational, written and verbal skills.
4. Excellent people skills, customer oriented.
5. Strong work ethic and ability to have flexible work schedule.

EDUCATION / EXPERIENCE

1. Bachelors’ Degree plus industry experience.
2. 4-7 years’ experience providing desktop services within a global corporate Windows/Mac environment.
3. Concentrated experience in a hardware/software technician role.
4. Frontline user support experience essential.
5. ITIL V3 Certification preferred.
6. MCSE Certification preferred.

What you can expect from us

You will receive notification of your successful application. Successful applicants will be contacted by Talent Acquisition for an initial discussion. If suitable, you will be considered for the short list and our formal interview process.