Optizm Global Looking for Support Network Engineer at Remote

Optizm Global; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Support Network Engineer, where you will collaborate with talented teams to deliver exceptional solutions. This role offers the chance to troubleshoot and manage network issues while gaining exposure to cutting-edge technologies like Azure and cloud-based systems. You'll be at the forefront of ensuring a highly available environment for a SaaS provider, making a significant impact on client satisfaction. If you're passionate about networking and eager to work in a dynamic, remote environment, this opportunity is perfect for you.

Qualifications

• Bachelor’s degree in computer science or related field preferred.
• Experience in 7x24x365 production operations and troubleshooting.

Responsibilities

• Collaborate with development team to deliver client solutions.
• Troubleshoot and diagnose network/systems problems effectively.

Skills

Active Directory

DNS

LAN/WAN

IP addresses

Troubleshooting

Cloud Firewalls

Azure Networking

PowerShell

Monitoring tools

Ticketing systems

Education

Bachelor’s degree in computer science

Tools

Azure Portal

Application Insights

Atlassian

Job description

Position: Support Network Engineer

Location: Remote

Duration: Full-time

Job Description:

1. Collaborate with team members of the development team and project managers to deliver solutions that surpass client expectations.
2. Knowledge of Active Directory, DNS, LAN/WAN, IP addresses, and administration to complete a variety of projects.
3. Consulting and documentation skills to complete project-based work.
4. Good written and verbal communication skills.
5. Troubleshoot, isolate, and diagnose common network/systems problems, either alone or as part of a team.
6. Experience/Knowledge must be sufficient to perform the required responsibilities/job duties in the normally accepted manner.
7. Bachelor’s degree in computer science or a related field preferred.
8. Experience in 7x24x365 production operations, working in a team environment with the ability to function with independent discretion during rotating shift work, and resolve and manage problems immediately.
9. Expert in the understanding of Networking, configuring cloud Firewalls is a plus; understanding of Azure Networking and Azure Active Directory.
10. Experience with the Azure platform; Azure IaaS offerings, Azure PaaS offerings, Azure Portal, PowerShell (read JSON in PowerShell and KQL output), Azure Resource Manager, and/or Application Insights is a plus.
11. Knowledge of Monitoring tools (Application Insights, New Relic, StatusCake Azure Alerts & PagerDuty).
12. Supporting a highly available environment for a SaaS or cloud service provider is a plus.
13. Experience with .NET CMS and Commerce (in Cloud role) is a plus.
14. Experience developing, configuring, and managing cloud-based systems supporting enterprise web-based applications.
15. Use ticketing system to manage customer support requests and escalation; knowledge of workflow tools (e.g. Atlassian).