(NEX OCEANA) SALES ASSOCIATE

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Virginia Beach (VA); On-site; USD 17,000 - 22,000; Part time

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) at Oceana in Virginia Beach seeks a part-time Sales Associate to engage customers, drive sales, and maintain store presentation. The role emphasizes learning product features, promoting promotions, and delivering exceptional customer service in a fast-paced environment.

The position requires basic math, excellent communication, and the ability to work a varied schedule including evenings and weekends.

Qualifications

• Retail experience is preferred but not required.
• Strong interpersonal and communication skills are essential.
• Ability to read, write and interpret instructional documents such as safety rules and manuals.

Responsibilities

• Proactively engage and connect with customers.
• Ask questions and listen to customers' needs.
• Direct customers to merchandise and inform them about promotions and events.
• Provide premier customer service and upsell products.
• Maintain store appearance and keep merchandise properly ticketed.
• Operate the Point-of-Sales system and process transactions accurately.
• Complete various forms of paperwork and reconcile reports.
• Be the keeper of inventory and participate in cycle counts.

Skills

Customer service

Sales

Communication

Multi-tasking

Education

High school diploma or equivalent

Tools

POS system

Job description

As a sales associate you will be the face of our company You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact on the organization.

Duties And Responsibilities

• CUSTOMER SERVICE - Proactively engage and make a connection with customers.
• Asking questions and listening to customers needs.
• Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card.
• Provide premier customer service.
• Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes.
• ORGANIZATION - Maintaining store appearance.
• SALES - Cross-selling products and knowing layout of the store.
• Make suggestions to customer on latest trends and current promotions based on customers individual needs.
• Upselling products.
• Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs.
• Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer.
• Completing various forms of paperwork reports and reconciliation.
• INVENTORY - Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories.
• DEPENDABILITY - Adherence to assigned work schedule. Accurate and complete follow through on work assignments.
• Other Duties as assigned.
• QUALIFICATIONS PRODUCT KNOWLEDGE - Basic knowledge of products merchandise.
• EXPERIENCE - Retail experience preferred but not required.
• COMMUNICATION SKILLS - Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette.
• MATHETMATICAL SKILLS - Basic math functions such as addition subtraction multiplication and division.
• REASONING ABILITY - Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

PHYSICAL DEMANDS WORK ENVIRONMENT

This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.

OTHER SKILLS

Enthusiastic friendly and energetic with a desire to provide outstanding service.

WORK HOURS

Available to work a variety of hours which may include early mornings evenings weekends and holidays. No experience required. High school graduate or equivalent preferred.

Primary Location

United States-Virginia-Virginia Beach

Organization

Oceana

Schedule

Part-time (20 - 34.5 hours)